Device crashes or restarts: HTC One S

Understanding the Issue



  • Device restarts.
  • Software freezes and requires a power cutoff.
  • Applications crash or show error messages.
  • Loading screen displays frequently.
  • Switching applications takes an abnormally long time.


Note: If the device is turning off but not back on, see: Device powers off unexpectedly.



Help & How to

Resolution steps


To fix device crashes or reboots, follow these steps:


  1. Update to the latest software version. It resolves any device software problems.
  2. Uninstall any third party battery or task managers.
  3. Ensure the following settings are not checked:
    1. From home screen tap Applications.
    2. Tap Settings.
    3. Tap Developer options.
      • Strict mode enabled
      • Force GPU rendering
      • Don’t keep processes
  4. If problems continue, go to Device is slow / freezes / restarts / displays memory errors.