Understanding the Issue
What happens and why
When the customer taps ‘Add to Contacts’ after receiving an incoming call from a phone number that is not saved in their Contacts list, the ‘Add to Contacts’ screen does not automatically populate the Name fields.
Note: The Phone Number field is populated.
|Software version affected||T999UVLEM|
|Software version resolved||T999UVLH2|
|Software update resources||Software Update|
|Issue type||Known Issue|
Help & How to
What to expect
T-Mobile and Samsung have addressed this in the latest update.
To resolve this issue, update the software to the latest version.