‘Add to Contacts’ screen is not pre-populated with caller’s name: Samsung Galaxy S III

Understanding the Issue

What happens and why

 

When the customer taps ‘Add to Contacts’ after receiving an incoming call from a phone number that is not saved in their Contacts list, the  ‘Add to Contacts’ screen does not automatically populate the Name fields.

Note: The Phone Number field is populated.

 

 

 

Software version affectedT999UVLEM
Software version resolvedT999UVLH2
Software update resourcesSoftware Update
Issue typeKnown Issue

 

 

Help & How to

What to expect

T-Mobile and Samsung have addressed this in the latest update.

 

Resolution steps

To resolve this issue, update the software to the latest version.

 

 

DOC-42860