'Message failed' error: Samsung Galaxy Exhibit 4G

Understanding the Issue

The phone may display an error when attempting to send a text message.

 

Related errors:

 

  • Cannot send text messages over 40 characters
  • Error: 'Message Failed'

 

 

 

Software version affected

T679UVKJ1

T679UVLE1

Software version resolved

None

Software update resources

None

Issue type

Issue

 

Resolution Steps

  1. To greatly improve this issue, update to T679UVLE1. You may still see this error in areas of poor coverage or during a network outage.
  2. Check on the input mode. Follow Text messages show number, letter and symbol combinations instead of text: Samsung Android.
  3. Follow Text message (SMS) troubleshooting: Android > Send/Receive Issues with all numbers > Cannot send SMS .
  4. If the issue still persists, contact customer care for additional assistance.

 

DOC-33723