MobileLife contacts do not sync with server after ICS update: Samsung Galaxy S II

Understanding the Issue

Symptoms

 

  • After update to ICS MobileLife Contacts no longer sync to the  Server.
  • Contacts added to the phone do not show up on the MobileLife web  portal accessible from my.t-mobile.com

 

What happens and why

 

This issue occurs after updating to the T989UVLE1 (ICS) update.

 

 

Software version affectedT989UVLE1
Software version resolvedNA
Software update resourcesNA
Issue typeKnown Issue

 

 

Help & How to

What to expect

Saving contacts to Gmail instead of MobileLife contacts will ensure they are not lost.

 

Resolution steps

 

To sync contacts with Gmail, follow these steps:

 

  1. From the Home screen, tap Contacts.
  2. Tap the Menu key.
  3. Tap Import/export.
  4. Tap Export to SD card.
  5. Tap OK to begin export. After export is complete return to  contacts.
  6. Tap the Menu key.
  7. Tap Import/export.
  8. Tap Save contact to Google.
  9. Tap OK to begin import.

    Note: To confirm contact sync, log onto the Gmail account from a computer.