Kies Air app

    Learn about the Kies Air app. Get tips, how tos, and troubleshooting all on this page.

     

     

    Kies Air details

    App features

    • Wirelessly playback music, photos and videos stored on your phone directly to your computer.
    • Transfer files and manage phone contacts wirelessly from your computer.
    • Customize your phone by changing the wallpaper, your ringtone and even setting bookmarks wirelessly from your computer.

     

    Kies Air app.png

     

     

    How tos

    Sync content

    To sync content, follow these steps:

     

      1. Launch Kies Air.
      2. Click Start
      3. If you are not already on Wi-Fi, select the desired network.
      4. A URL will appear on your phone. This URL is secure to your phone only.
      5. Enter the URL into the browser on your PC.
      6. Follow the instructions on your PC browser.


    Note: For issues with the PC sync, refer to Samsung for additional assistance.

     

     

     

    Troubleshooting

    To troubleshoot problems with the Kies Air app, follow these steps:

     

    Note: For all PC related issues, refer to Samsung for additional assistance.

     

    No URL is displaying on the phone

    1. Recreate the Issue
      1. Access Kies Air on the phone.
      2. Attempt to perform the function that is not working and note any error messages.
      3. Attempt to perform another function within Kies Air and note the results.
    2. Check for Content Blocking.
      • Content Blocking will disable your ability to sign up for Kies Air.
    3. Test general Web Access
      1. Access web2go.
      2. Access an external web site like www.google.comwww.cnn.com
    4. Restart your phone or close all apps.
      1. Remove the battery from the phone.
      2. Replace the battery and restart the phone.
      3. Attempt to use Kies Air again and perform the function that previously failed.
    5. If all of the above troubleshooting has been completed, then please contact Samsung directly.