Learn about the Kies Air app. Get tips, how tos, and troubleshooting all on this page.
Kies Air details
To sync content, follow these steps:
- Launch Kies Air.
- Click Start
- If you are not already on Wi-Fi, select the desired network.
- A URL will appear on your phone. This URL is secure to your phone only.
- Enter the URL into the browser on your PC.
- Follow the instructions on your PC browser.
Note: For issues with the PC sync, refer to Samsung for additional assistance.
To troubleshoot problems with the Kies Air app, follow these steps:
Note: For all PC related issues, refer to Samsung for additional assistance.
No URL is displaying on the phone
- Recreate the Issue
- Access Kies Air on the phone.
- Attempt to perform the function that is not working and note any error messages.
- Attempt to perform another function within Kies Air and note the results.
- Check for Content Blocking.
- Content Blocking will disable your ability to sign up for Kies Air.
- Test general Web Access
- Restart your phone or close all apps.
- Remove the battery from the phone.
- Replace the battery and restart the phone.
- Attempt to use Kies Air again and perform the function that previously failed.
- If all of the above troubleshooting has been completed, then please contact Samsung directly.