Understanding the Issue
What happens and why
If the device freezes or the screen goes black, it is not possible to remove the battery from the HTC One S in order to restart it.
Help & How to
What to expect
- This procedure will cut of the electric current from the battery, and cause the device to restart. It is an alternate to removing and re-inserting the battery.
- This will not master reset the device, and will not delete any data.
To restart the device as an alternate to pulling the battery, follow these steps:
- Press and hold the Power key for approximately ten seconds.
Note: While pressing the Power key, the lights behind the Back, Home, and Recent Apps keys will flash on and off. If the device is responsive, it will display a warning before starting.
- Then the device will restart.
- Release the key.