Perform a restart or battery pull alternative: HTC One S

Understanding the Issue

What happens and why

 

If the device freezes or the screen goes black, it is not possible to remove the battery from the HTC One S in order to restart it.

 

 

Help & How to

What to expect

 

  • This procedure will cut of the electric current from the battery, and cause the device to restart. It is an alternate to removing and re-inserting the battery.
  • This will not master reset the device, and will not delete any data.

 

Resolution steps

 

To restart the device as an alternate to pulling the battery, follow these steps:

 

  1. Press and hold the Power key for approximately ten seconds.
    Note: While pressing the Power key, the lights behind the Back, Home, and Recent Apps keys will flash on and off. If the device is responsive, it will display a warning before starting.

    image001.jpg

  2. Then the device will restart.
  3. Release the key.

 

 

DOC-39757