Understanding the Issue
What happens and why
Performing a factory reset will not delete all data (e.g., pictures, music, etc.) from the internal device memory unless you specifically choose to do so.
|Software version affected||1.53.531.16 710RD|
|Software version resolved||N/A|
|Software update resources||N/A|
Help & How to
To perform a factory or master reset and delete all data on the internal memory, on the Factory data reset menu, scroll down and select the Erase all data check box is selected.
Note: Erase all data only when issues specifically impact the storage of the device or as a last step in troubleshooting. If this box is checked, all data on the device including pictures, videos, music and any other stored application or personal content will be lost. Follow steps to back up data before a master reset.