Back cover removal causing power button damage: HTC One S

Understanding the Issue

Symptoms

 

  • Power button could potentially be damaged when attaching the back cover on the device.

 

What happens and why

 

There is one primary reason this may happen:

 

  • While the back cover is removed from the device you may push the power button down causing it to fall below the cover. When replacing the back cover, this causes damage to the back cover and the power button.

 

 

Help & How to

Resolution steps

 

To avoid damaging either the back cover or the power button on the device, follow these steps:

  • Take care not to push down on power button when removing the back cover from the device.
  • If the power button has been pushed in or inside the back cover, push it back into place before replacing the back cover.

 

DOC-40408