Understanding the Issue
- Error: 'Sync is currently experiencing problems. It will be back shortly'
Help & How to
To fix error message “Sync is currently experiencing problems. It will be back shortly”, follow these steps:
- Press and hold the Power key.
- Tap Airplane mode to turn it on.
- If your contacts are stored on the phone memory, back them up to the SD card so you can restore them later.
Note: If you contacts are stored on MobileLife or Google, they will not be deleted if you follow the steps correctly.
- Clear the cache and data for the app Contacts storage. If problems continue, then clear the apps Gmail Storage or Calendar Storage too.
Remove and re-insert the battery. If you cannot remove the battery, press and hold the Power key for 10 seconds.
Turn the device on.
- Check Airplane mode is turned off.
If the Gmail services continue to not sync after the steps above, complete a master reset of the device.