Error: 'Sync is currently experiencing problems. It will be back shortly': Android

Understanding the Issue

Symptoms

 

  • Error: 'Sync is currently experiencing problems. It will be back shortly'

 

 

 

Help & How to

Resolution steps

 

To fix error message “Sync is currently experiencing problems. It will be back shortly”, follow these steps:

 

  1. Press and hold the Power key.
  2. Tap Airplane mode to turn it on.
  3. If your contacts are stored on the phone memory, back them up to the SD card so you can restore them later.
    Note: If you contacts are stored on MobileLife or Google, they will not be deleted if you follow the steps correctly.
  4. Clear the cache and data for the app Contacts storage. If problems continue, then clear the apps Gmail Storage or Calendar Storage too.
  5. Remove and re-insert the battery. If you cannot remove the battery, press and hold the Power key for 10 seconds.

  6. Turn the device on.

  7. Check Airplane mode is turned off.
  8. If the Gmail services continue to not sync after the steps above, complete a master reset of the device.

 

 

Related Links

 

DOC-39134