Understanding the Issue
Use this document to troubleshoot problems when a handset randomly powers off on Windows Mobile devices.
- Make sure you are not on your phone when troubleshooting.
- If your browser gives an error that it is blocked, restricted, or filtered, the site is being blocked by WebGuard due to the content.
- Clear your browser history, cookies, and cache. See How Tos for steps.
- Power off your handset.
- Wait 5 seconds and power on the handset.
- Try accessing the web site again.
- If this is a outside of web2go / t-zones, try accessing it from a computer.
- If you cannot access the web site from a computer, the problem is with the web site.
- If the site is within web2go / t-zones, or can be accessed from a computer but not your handset,,contact us.