Use this document to troubleshoot audio quality problems for smartphones and devices using the Android platform.
Possible causes for audio issues can include the device, accessories (including covers and cases), coverage, or network issues.
Consider the following questions when diagnosing your issue:
Select from one of the audio issues scenarios below:
Issue occurs on all calls
Issue only occurs with headset (wired or wireless)
Issue only occurs with speakerphone
Issue only occurs with handset earpiece (main speaker)
One-way / No audio / Echo
Static / Muffled / Garbled audio
Issue occurs in specific locations or intermittently
Cross talk is an intrusion of another conversation into an existing one between two parties, or the routing of an incoming or outgoing call to a wrong number.
Are you sure you want to delete this document?