Understanding the Issue
Use this document to troubleshoot problems with the battery heating up or becoming hot on Windows Mobile devices.
- Make sure you are not on your phone when troubleshooting.
- Is your battery or device warm or excessively hot? Excessively hot is defined as too hot to keep in contact with skin.
- The battery or device will get warm when powering on, being charged, during long calls, and especially when using data intensive features like streaming media or GPS.
- If you left your device in an area where it is exposed to extreme heat or cold temperatures (such as leaving the phone in the car, on top of a computer, or directly exposed to the sun for at least 2 straight hours) store the device at room temperature for at least 3 hours. If the device cools down, the phone is functioning properly.
- If the issue only occurs when using a specific third-party app, uninstall that app.
- Does your device also experience freezing or crashing as well as an excessively hot battery? If so, go to the platform space for crashing / freezing troubleshooting..
Note: If you resolve the device crashing / freezing issue but the battery still overheats, return to this document to continue troubleshooting the battery issue.
- Check the battery for missing contacts, swelling, or other physical damage. If you see liquid or physical damage, contact us.
- If you are using a non-T-Mobile battery, contact the battery manufacturer for troubleshooting.
- If possible, try a different battery. If another battery does not have the issue, the original should be replaced.
- If the above steps have not resolved your issue, contact us.