Understanding the Issue
You may find that your Lumia 710 is not charging or powering on. You may also find that the charging port has become loose or charging cord is stuck. This issue has been identified that the micro USB charging cord can be inserted backwards causing damage or not powering the device properly.
- The micro USB cable and/or charger can only be inserted one way.
- Note that the micro USB is not symmetrical, meaning one side of the connector is “shorter” than the other:
- Please make sure that the micro USB plug is in the proper orientation when inserting into the port.
- The micro USB cable is in the correct orientation if the USB icon is facing up (when looking at the phone display).