411 & More app

    Learn about the 411 & More app. Get tips, how tos, and troubleshooting all on this page.

     

     

    411 & More app details

    App features

    • Quickly dial 411 to get the information you need on the go
    • Receive Weather, Horoscope and Sports information at no additional cost
    • Receive advertisements for local products and services based on your location
    • Always connect with a T-Mobile 411 operator, even when you are roaming on a partner’s network.

     

     

    App requirements

    • You must have a data plan.
    • Standard 411 charges apply when connecting to a 411 operator.
    411 and more.png

     

     

    How tos

    Call directory assistance (411)

    To call directory assistance (411), follow these steps:

     

    1. Launch 411 & More
    2. Click the 411 Directory Assistance button
    3. The app will launch the phone’s dialer to complete the call

     

     

    Use current weather, horoscope, & sports report

    To use the current weather, horoscope, & sports report, follow these steps:

     

    1. Launch 411 & More
    2. Click your desired option:
      • Current Weather
      • Horoscope
      • Sports Report
    3. The app will launch the phones dialer and complete the call based on the button pressed.

     

     

     

     

    Troubleshooting

    To troubleshoot problems with the 411 & More app, follow these steps:

     

    Unable to call directory assistance (411)

    1. Exit the app.
    2. Re-launch the app and make a new  attempt to dial 411.
    3. If the call does not connect, attempt to dial 411 directly.
      • If the direct dial and app still do not connect, note the results, and contact us.
      • If the direct dial does connect, note the results, and contact us.

     

     

    Force close & other performance issues

    1. Power cycle the phone and re-launch the app.
    2. Determine if the issue still remains, use the Support Community to locate the Force close error or process stops unexpectedly: Android for specific help steps for this error type.
    3. If the issue remains after completing the steps in the Force close document, note the results, and contact us.