411 & More app

Learn about the 411 & More app. Get tips, how tos, and troubleshooting all on this page.

 

 

411 & More app details

App features

  • Quickly dial 411 to get the information you need on the go
  • Receive Weather, Horoscope and Sports information at no additional cost
  • Receive advertisements for local products and services based on your location
  • Always connect with a T-Mobile 411 operator, even when you are roaming on a partner’s network.

 

 

App requirements

  • You must have a data plan.
  • Standard 411 charges apply when connecting to a 411 operator.
411 and more.png

 

 

How tos

Call directory assistance (411)

To call directory assistance (411), follow these steps:

 

  1. Launch 411 & More
  2. Click the 411 Directory Assistance button
  3. The app will launch the phone’s dialer to complete the call

 

 

Use current weather, horoscope, & sports report

To use the current weather, horoscope, & sports report, follow these steps:

 

  1. Launch 411 & More
  2. Click your desired option:
    • Current Weather
    • Horoscope
    • Sports Report
  3. The app will launch the phones dialer and complete the call based on the button pressed.

 

 

 

 

Troubleshooting

To troubleshoot problems with the 411 & More app, follow these steps:

 

Unable to call directory assistance (411)

  1. Exit the app.
  2. Re-launch the app and make a new  attempt to dial 411.
  3. If the call does not connect, attempt to dial 411 directly.
    • If the direct dial and app still do not connect, note the results, and contact us.
    • If the direct dial does connect, note the results, and contact us.

 

 

Force close & other performance issues

  1. Power cycle the phone and re-launch the app.
  2. Determine if the issue still remains, use the Support Community to locate the Force close error or process stops unexpectedly: Android for specific help steps for this error type.
  3. If the issue remains after completing the steps in the Force close document, note the results, and contact us.