Understanding the Issue
- 'Why has T-Mobile not released an update for my phone or tablet to a new version of Android'
- 'I feel that it takes too long for software updates to be released'
What happens and why
Software updates are a long process, which require a partnership between Google, the device manufacturer, and T-Mobile. After Google develops the initial software, the device manufacturer works with Google and T-Mobile to customize the software for the specific device.
The software must be developed to support your device hardware, software overlays (like HTC Sense or Samsung TouchWiz), the T-Mobile wireless radios, and preloaded apps and services like Visual Voicemail and Wi-Fi Calling. T-Mobile also partners with the manufacturer to add fixes for reported software issues.
Once the manufacturer creates a release candidate, then T-Mobile tests it. The test period is usually two weeks, and it is usually conducted by selected T-Mobile employees. If the software:
- Does not work as expected on our network and services, the software goes back to development to be fixed. The last thing T-Mobile wants to do is release a software that breaks part of your phone.
- Passes the tests, then T-Mobile determines a release schedule. We then share it with you in the Software Update document in the space for the device.
Until the update passes the tests, there is no guarantee it will be released, and there are no release dates to share with you.
Help & How to
What to expect
T-Mobile understands that some of our customers are very eager to get new software, but we also do not want to release a software version where features are broken or not up to our standards. Please be patient for the update to be developed and stable for your device, before we can release confirmation and dates for a software update.
Check for information about upcoming software updates in the Software Update document in the space for the device.
Contacting T-Mobile or the manufacturer will not provide any additional information. Customer Service is using the same Software Update document that you can access, and any additional information is speculative.
T-Mobile also recommends that you do not root your phone or install updated software on your own. Installing any Android software on your device that does not come directly from T-Mobile will (1) void your warranty and (2) prevent you from receiving future software updates from T-Mobile.