Understanding the Issue
- Why has T-Mobile not released an update for my phone or tablet to a new version of Android
- I feel that it takes too long for software updates to be released
What happens and why
T-Mobile does not develop the software updates for Android devices. Software updates are a long process, which requires partnership between Google, the device manufacturer, and T-Mobile.
After Google develops the initial software, device manufacturers work with Google to develop and customize it for the specific device hardware, overlays, and preloaded apps. Then they entering a testing period to determine what else must be updated to make the software stable.
T-Mobile partners with Google and the manufacturers, making sure that known problems with your phone are fixed and testing that the software works as intended on our network.
This is the case for all wireless providers, such as Verizon and AT&T. T-Mobile is a leading wireless carrier in releasing software updates as fast and often faster than other U.S. carriers.
Help & How to
What to expect
T-Mobile provides information about upcoming software updates shortly before they become available. You can find the Software Update document in the space for your device.
Contacting T-Mobile or the device manufacturer will not expedite a software update, and will it not provide any information that is not already in the Software Update document in your device space.
It is best to be patient. T-Mobile understands that some of our customers are very eager to get new software, but we also do not want to release a software version where features are broken or not up to our standards. Please wait for the update to be developed and thoroughly tested as stable.
T-Mobile also recommends that you do not root your phone or install updated software on your own. Installing any Android software on your device that does not come directly from T-Mobile will (1) void your warrantee and (2) prevent you from receiving all future software updates from T-Mobile.