T-Mobile Mall app

Learn about the T-Mobile Mall app. Get tips, how tos, and troubleshooting all on this page.

 

Important: On September 27, the T-Mobile Mall app will no longer be available on Android phones. However, a landing page with multiple download options for music, games, and apps will appear when the T-Mobile Mall app is launched.

 

 

T-Mobile Mall app details

App features

  • Preview available content before you purchase it
  • Personalize your phone by downloading Wallpapers, Ringtones and even CallerTunes
  • Manage your downloads, including credit subscriptions, previously downloaded content and even CallerTunes directly from the Mall
  • Set alerts for newly released content as well as special offers

 

 

App requirements

  • You must have a data plan
tmobilemall.png

 

 

How tos

Download content

To download content, follow these steps:

 

  1. Launch the T-Mobile Mall app.
  2. Click Downloads.
  3. Select Games or Apps.
  4. Locate the desired item.
  5. You can choose to either purchase or subscribe:
    • To Subscribe:
      • Click Accept under the subscribe option.
    • To Purchase:
      • Click Accept.
      • Click Save.
  6. The download automatically begins and saves to your phone or SD Card.

 

 

View previously downloaded content

To view downloaded content, follow these steps:

 

  1. Launch T-Mobile Mall
  2. Click My Stuff.
  3. Click My Purchases.

 

 

Download and install the T-Mobile Mall app

To download and install T-Mobile Mall, follow these steps:

 

  1. Launch the phone Play Store
  2. Press the Search Icon
  3. Enter T-Mobile Mall
  4. Press Free
  5. Press Ok

 

 

Create a T-Mobile Mall widget for your home screen

To create a T-Mobile Mall widget, follow these steps:

 

  1. From an empty space on your phone Home Screen,
  2. Press and hold the phone home screen
  3. Press Apps
  4. Press T-Mobile Mall

 

 

 

 

Troubleshooting

To troubleshoot problems with the T-Mobile Mall app, follow these steps:

 

Basic troubleshooting

  1. Recreate the Issue
    1. Access T-Mobile Mall on the phone.
    2. Attempt to perform the function that is not working and record any error messages.
    3. Verify the steps taken with the How To's listed above.
    4. Attempt to perform another function within T-Mobile Mall and provide  the results.
  2. Verify Content Blocking is not on the Account. Content blocking prevents access to the T-Mobile Mall.
  3. Test general Web Access
  4. Restart the phone or close all apps
    1. Remove the battery from the phone.
    2. Replace the battery and restart the phone.
    3. Attempt to use T-Mobile Mall again and  perform the function that previously failed.

 

 

Unable to Install T-Mobile Mall

  1. Complete all Basic Troubleshooting listed above.
  2. Verify that Wi-Fi is turned on.
  3. Power cycle the phone and attempt to install again using the steps above.
  4. If still unable to install T-Mobile Mall, contact us for additional support.