T-Mobile TV app

Learn about the T-Mobile TV / MobiTV app. Get tips, how tos, and troubleshooting all on this page.

 

 

T-Mobile TV / MobiTV details

App features

  • Can be used on the T-Mobile data network or using Wi-Fi
  • Download on-demand videos to your phone for offline playback
  • Access to:
    • Live news and sports channels
    • Network and cable television programming on demand
    • Children's programming on demand
    • Spanish-language channels
  • Standard and High Definition programming
  • Free T-Mobile channel which includes self help and support videos

 

 

App requirements

  • Data plan
  • Subscription needed to use channels not included in free programming
T-Mobile_TV_new Icon 512x512.JPG

 

 

How tos

 

Download content for Android and Windows

To download content, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Click Live TV or On Demand.
  3. Locate the item you wish to download.
  4. Click the Download Button.
  5. Select memory you wish to use: SD Card or phone.
  6. A notification screen indicating the expiration date of the content will be displayed.
  7. Click Download Now.
  8. Download Complete screen displays, click Yes or No if you wish to watch the media file now.
    Note: If you click Close during the download process, the media file will not finish downloading.

 

 

Locate channels

To locate channels, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Click Live TV or On Demand.
  3. If you have already started watching something and are returned to that program, tap Menu then proceed to the next step.
  4. Scroll through the list of available content and tap the item you wish to watch.

 

 

Locate media you have downloaded and saved for Android and Windows

To locate downloaded media, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Tap My Media.
  3. Locate and tap the media file you wish to watch.
    Note: The media file expiration date is displayed on the right.

 

 

Find information about a show

To find show information, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Locate the show you want information on.
  3. Tap the Information Button.
    Note: You can also tap the Information Button while a show is in progress.

 

 

Determine if content is free or must be purchased

To see if content is free or must be purchased, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Click Live TV or On Demand.
  3. Content with a dollar sign ($) in the upper left corner has a cost associated with it.
    Note: If you select an item that must be purchased, a notification screen will appear.
  4. Content without a dollar sign ($) is free.

 

 

Cancel your subscription on the phone for Android and Windows

To cancel your subscription, follow these steps:

 

  1. Launch T-Mobile TV.
  2. Click Help.
  3. Click View Subscriptions.
  4. Click service you wish to cancel.
  5. Click Cancel Subscription.

 

 

Subscription info

 

iOS

Content pack
1 month3 months6 months
Prime$12.99$29.99$49.99
En Español$9.99$22.99$38.99
Life & Style$7.99$18.99$30.00
Playground TV$4.99$11.99$18.99
Urban Zone$5.99$13.99$22.99
Crackle Movies$6.99$15.99$26.99

Note: In-app purchases are billed through iTunes, unlike with the Android / Windows Phones version where the user is billed on their T-Mobile service bill.

 

 

Android & Windows Mobile

Content Pack30-day trial1 monthSpanish version 1 monthCrackle 1 month
Standard definition (SD)Free$9.99$7.99Not available
High definition (HD)Free$12.99$9.99Not available
TabletFree$4.99Not available$5.95

 

 

Troubleshooting

To troubleshoot problems with the T-Mobile TV / MobiTV app, follow these steps:

 

Basic troubleshooting

  1. Recreate the issue
    1. Access T-Mobile TV on your phone.
    2. Attempt to perform the function that is not working following the documented How To's and note any error messages.
    3. If you continue to receive errors, try to perform another function within T-Mobile TV and note the results.
  2. Perform a visual audit
    • Check for content blocking:
      • Content blocking will disable the ability to sign up for T-Mobile TV.
      • If content blocking is added after subscribing to T-Mobile TV, the T-Mobile TV subscription will end on the next bill cycle date.
  3. Test general web access
  4. Restart your phone or close all apps
    1. Remove the battery from the phone.
    2. Replace the battery and restart the phone.
    3. Try to use T-Mobile TV again and to perform the function that previously failed.

 

 

Cannot sign in to T-Mobile TV

  1. Disable Wi-Fi.
    • Are you accessing T-Mobile TV for the first time?
      • If yes:
        1. Close T-Mobile TV
        2. Disable Wi-Fi on the phone
        3. Re-open T-Mobile TV
      • If no, or the above did not work, proceed to step 2.
  2. Contact us for additional support.

 

 

Unable to access all channels

  1. Test using Wi-Fi
    1. Close T-Mobile TV.
    2. Enable Wi-Fi on the phone.
    3. Test general web access over Wi-Fi by accessing an external web site like www.google.com or www.cnn.com.
    4. Re-open T-Mobile TV.
    5. If the channels function properly using Wi-Fi:
      • Disable Wi-Fi
      • Try again over the T-Mobile network
  2. If the channels do NOT function properly using Wi-Fi, contact us for additional support.

 

 

Unable to access select channels

  1. Verify that only some channels are not working
    1. Test two to three additional channels to see if the issue is experienced on multiple channels.
    2. If the issue is experienced on additional channels, follow the help steps for Unable to access all channels.
    3. If the issue is not experienced on additional channels, proceed to step two.
  2. Contact us for additional support.

 

 

No audio

  1. Verify that the volume is turned up
    1. Launch T-Mobile TV on the phone
    2. Press the volume up button on the side of the phone. For instructions on increasing volume, refer to the How To's for the phone.
    3. If the volume is up, proceed to step 2.
  2. Contact us for additional support.

 

 

Activate additional device code for iOS

  1. Launch T-Mobile TV
  2. Click Help
  3. Click View Subscription
  4. Click Activate Additional Devices



Poor image quality

  1. Test multiple channels
    • Test two to three additional channels to see if the issue is experienced on multiple channels.
    • If the issue is experienced on additional channels, follow the help steps for Unable to Access All Channels
    • If the issue is not experiences on additional channels, proceed to step 2.
  2. Contact us for additional support.