T-Mobile My Account & My Device app

Learn about the T-Mobile My Account & My Device app. Get tips, how tos, and troubleshooting all on this page.

 

 

T-Mobile My Account & My Device details

App features

  • Display and monitor account activity
  • Set alerts for usage and events
  • See your current bill status, pay your bill via your phone, and view recent payments
  • Monitor battery and phone usage
  • Manage plans and services on your phone
  • Access T-Mobile support
myaccount_Logo.png

 

 

What are My Account and My Device?

My Account and My Device are applications that assist with account and phone activity directly from your phone. The My Account application assists in making changes to your plan or view recent activity. The My Device applications assists in understanding and troubleshooting the phone.

 

 

Recent My Account Updates:

 

My Account 3.0 launch for Android users - November 12

 

  • In this latest build, (version 3.0) My Account users will be able to run a simple “Device Health” check on your phone, enabling you to optimize various phone settings that can impact the battery and overall phone performance.
  • The Device Health feature is only available for Android users with the My Account 3.0 application.
  • The My Account application is still be available for all other operating systems, minus the Device Health feature which can only be found in the Android My Account 3.0 application.

 

 

How tos

Apple

Download & install My Account

To download and install the My Account app, follow these steps:


  1. From the Home screen, tap on Safari.
  2. Tap the Bookmark icon. (get icon)
  3. Tap T-Mobile My Account.
  4. If necessary, tap Account Info.
  5. Tap Download App.
  6. App World will open.
  7. Tap FREE.
  8. Tap INSTALL APP.


Update My Account

To update the My Account app, follow these steps:

 

  1. Open the App Store.
  2. Tap on Updates.
  3. Tap the Updatebutton next to the My Account App.
    • Note: If the app is not listed here, there are no updates available.

 

Uninstall My Account

To uninstall the My Account app, follow these steps:

 

  1. Tap and hold on the My Account application until it starts to "jiggle".
  2. Tap the "x" in the corner of the My Account icon.
  3. Tap Delete.

 

Access forums, chat, and Twitter

To access forums, chat, and Twitter, follow these steps:

 

  1. Open the My Account application.
  2. Tap Device Health.
  3. Tap More Help from T-Mobile.
  4. Choose the appropriate option:
    • Device Help & How Tos
    • Technical Support
    • Connectivity Issues
    • T-Mobile Forums
    • T-Mobile Facebook
    • T-Mobile Twitter
    • T-Mobile YouTube
    • Call Customer Care

 

 

Android

Turn off notifications in the status bar

To turn off notifications in the status bar, follow these steps:

 

  1. In the My Account app go to Options.
  2. Go to the menu and uncheck Display usage info in the notification bar.

 

Download & install My Account

Some phones come with the T-Mobile My Account application pre-loaded, for those that do not, follow these steps:

 

  1. Launch the Play Store.
  2. Tap the Magnifying Glass icon.
  3. Enter T-Mobile My Account.
  4. Tap Go.
  5. Tap the Blue Download Box.
  6. Tap Accept & Download.

 

Update My Account

To update the version of the T-Mobile My Account app, follow these steps:

 

  1. Launch the Play Store.
  2. Tap the Magnifying Glass icon.
  3. Enter T-Mobile My Account.
  4. Tap Go.
  5. Tap the Update.
  6. Tap Ok.
  7. Tap Ok.

 

Clear cache on My Account

To clear the application cache on the My Account app, follow these steps:

 

  1. From the Home screen, tap Menu.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Manage Applications.
  5. Tap All.
  6. Tap My Account.
  7. Tap Clear Data.
  8. Tap Clear Cache.

 

Set up paperless billing

To set up paperless billing from the My Account app, follow these steps:

  • Note: You will need your T-Mobile.com password and a valid email address to set up paperless billing.

 

  1. Launch the My Account application.
  2. Tap the Billing tab.
  3. Tap Paperless Billing.
  4. Log in to using your T-Mobile.com password.
  5. Enter an email address.
  6. Tap the check box if you want to receive an SMS alert as well.
  7. Tap Submit.
  8. Tap Done.

 

Make a payment

To make a payment from the My Account app, follow these steps:

 

  1. Making a payment is possible through My Account.
  2. Simply click the Make Payment button.

 

Access forums, chat, Twitter

To access forums, chat, and Twitter, follow these steps:

 

  1. Launch the My Device application.
  2. Scroll to General Support.
  3. Depending on which action you are attempting, you have three options:
    • My Account Feedback
    • T-Mobile Forums
    • T-Mobile on Twitter

 

Personalize your phone

To personalize your phone from the My Account app, follow these steps:

 

  1. Launch the My Device application.
  2. Tap the Personalize tab.
  3. You have three options to personalize:
    • CallerTunes
    • Ringtones
    • Wallpapers

 

Logging into My Account

To log into the My Account app, follow these steps:

 

  1. When logging into the My Account applications, use your T-Mobile.com Username and Password.

 

Set up or change alerts

To set up or change alerts, follow these steps:

 

  1. Launch the My Account application.
  2. Tap the Alerts and Events tab.
  3. Tap Alert Settings.
  4. Tap the Empty check box to turn an Alert on.
  5. Tap the Green check box to turn an Alert off.
    Note: For a description of the Alert, tap the Alert Title.

 

Turning off the phone alerts

To turn off phone alerts, follow these steps:

 

  1. Launch the My Account application.
  2. Click Menu.
    • For phones without hard keys, click the three vertical dots inside of the My Account app.
  3. Select Options from the small dialog popup.
  4. Uncheck the notification preferences.
  5. Click Save to disable the desired message(s).

 

Access and use Device Health

To access and use Device Health, refer to the images below:

 

Device Health screen:

Device Health Android 1.png

 

Expanded Device Health screen:

Device Health 2.png

 

 

BlackBerry

Download & install My Account

To download and install the My Account app, follow these steps:

 

  1. The application is available via BlackBerry World.
  2. See BlackBerry World app for instructions to install applications from BlackBerry World.

 

Update My Account

To update the My Account app, follow these steps:

 

  1. Open BlackBerry World.
  2. Tap the Menu button. (get picture)
  3. Tap My World.
  4. Tap My Apps & Games.
  5. Tap on the My Account application.
  6. Tap Upgrade.
    • Note: If Upgrade is not an available selection, the application is up-to-date.

 

Uninstall My Account

To uninstall the My Account app, follow these steps:

 

  1. Find your BlackBerry phone and see the How Tos for instructions to uninstall an application.

 

Access forums, chat, and Twitter

To access forums, chat, and Twitter, follow these steps:

 

  1. Open the My Account application.
  2. Tap on Device Support.
  3. Depending on which action you are attempting, you choose one of the options:
    • Device Help & How To's
    • Connectivity Issues
    • T-Mobile Forums
    • T-Mobile Facebook
    • T-Mobile Twitter
    • T-Mobile YouTube
    • Call Customer Care

 

 

Windows Phone

Make a payment

To make a payment using the MyAccount app, follow these steps:

 

  1. Launch the My Account application.
  2. Tap the Billing tab.
  3. Tap Pay Now.
    Note: If you have Easy Pay set up, a notification will pop advising of such and asking if you would like to continue with a one time payment.
  4. Tap Yes.
  5. Log In using your T-Mobile.com credentials.
  6. Enter you Payment Amount and Method.
  7. Tap Next.
  8. Enter Payment Details.
  9. Tap Next.
  10. Enter the remaining Payment Details.
  11. Tap Next.
  12. Tap the Terms & Conditions Acceptance check box.
  13. Tap Submit.
    Note: You have the option to save this payment information for future payments.

 

Access forums, chat and Twitter

To access forums, chat, and Twitter, follow these steps:

 

  1. Launch the My Account application.
  2. Scroll to Support.
  3. Choose the appropriate option:
    • T-Mobile Forums
    • Windows Phone Support
    • T-Mobile on Twitter


Provide T-Mobile My Account feedback

To Provide T-Mobile My Account feedback, follow these steps:

 

  1. Launch the T-Mobile My Account app.
  2. Taps Device Options.
  3. Choose About.
  4. Choose T-Mobile My Account Feedback.

 

 

Troubleshooting

To troubleshoot problems with the T-Mobile My Account & My Device app, follow these steps:

 

 

Basic Troubleshooting

Important: Complete these steps before proceeding to specific issues.

  • Recreate the issue
    • Access My Account or My Device on your phone.
    • Attempt to perform the function that is not working following the documented How To's and note any error messages.
    • If you continue to receive errors, try to perform another function within My Account or My Device and note the results.
  • Test general web access
  • Close all applications and restart the phone
    • Restart your phone or close all applications.
    • Remove the battery from the phone.
    • Replace the battery and restart the phone.
  • Check application/phone software
    • Clear the My Account application cache (see steps above).
    • Check the My Account application version is up to date; if not, then update to latest version and retry.
    • Check the device version is up to date; if not, then update to latest version and retry.

 

 

Advanced Troubleshooting

If the issue is not resolved, contact T-Mobile Customer Care for additional assistance.