T-Mobile My Account app

T-Mobile My Account  is an Android, Apple iOS, BlackBerry, and Windows Phone app that provides one place to go on your device to manage your T-Mobile account, pay your bill, and find out how to fix issues you are having with your device.

 

Important: Update to 3.7.1 or higher to address issues with My Account.

 

 

 

 

myaccount_Logo.png

App features

  • Device Health (Beta) Android only- improve your battery and device performance, get notified about device issues.
  • Network Issues Assist - Report your network and coverage related issues directly to T-Mobile without having to click a button.
  • Bill Pay - easily setup and pay your bill directly from your phone.
  • Paperless Billing - Manage bill delivery methods like paperless billing delivery options or request a paper bill.
  • Data Usage - view how much data you use so you can make sure you and your family are on the right plan.
  • Third-party transaction history displayed in Account Info section for up to 90 days of purchases.
  • Account Management - view account usage and manage multiple lines all on one screen.
  • Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile

 

 

App requirements

  • The My Account Application only refreshes its data once a day. This may cause incorrect account information to be displayed during a 24-hour period.
  • Prepaid accounts will not show talk minutes used, only amount remaining.
  • Business and government accounts cannot use the My T-Mobile app to view or pay bills

 

 

How-to guides: all platforms

 

Data and smartphone Mobile HotSpot (SMHS) usage in the notification bar

  1. Access the My Account App.
  2. Select Account Info.
  3. Select the phone line that you want detail on.
  4. Select Detailed Usage.
    Note: SMHS usage will display on unlimited high speed accounts only.

 

 

Refill a Pay In Advance account through your phone

  • Pay with a credit/debit card. For more information, see Pay in Advance refill cards.
    Note: You need to have previously made a payment using a credit/debit card to use this option.
  • Redeem a refill card:
    1. Open T-Mobile MyAccount.
    2. Select Account Info > Billing & Refill > Redeem a Refill Card.
    3. Enter the Refill Card #, using the handset keypad and receive updated account information.
  • Dial *ADD. This option directs you to  make a payment over the phone and can help you find a refill card location.

 

 

Manage bill notifications (paperless or paper)

  1. Launch the MyAccount application, and tap Account Info > Billing > Paperless Billing.
  2. Choose Paperless Bill or Bill in the mail:
    • Paperless options:
      1. Email notification
      2. Text message notification
      3. Email and text message notification
    • Paper bill options:
      1. Summary bill (free)
      2. Detailed bill ($1.99/ month)
  3. Accept the Paperless Terms and Conditions OR agree to pay the $1.99 per month for detailed bill.
  4. Tap Save.

 

 

View third-party transactions

  1. Launch the My Account app.
  2. Tap Account Info.
  3. Under Purchases, the dollar amount will be listed. Tap Click here for details to open the purchase details.

 

 

How-to guides: Apple

 

Access support, chat, and Twitter

  1. Open the My Account application.
  2. Tap Device Health.
  3. Tap More Help from T-Mobile.
  4. Choose the support option that is best for you:
    • Device Help & How tos
    • Technical Support
    • Connectivity Issues
    • T-Mobile Forums
    • T-Mobile Facebook
    • T-Mobile Twitter
    • T-Mobile YouTube
    • Call Customer Care

 

 

Download and install

  1. From the Home screen, tap on Safari.
  2. Tap the Bookmark icon.
  3. Tap T-Mobile My Account > Account Info > Download App.
  4. App World will open.
  5. Tap FREE > INSTALL APP.

 

 

Update the app

  1. Open the App Store.
  2. Tap on Updates.
  3. Tap the Update button next to the My Account App. If the app is not listed here, that means you're up to date!

 

 

Uninstall the app

  1. Tap and hold on the My Account application until it starts to "jiggle".
  2. Tap the "x" in the corner of the My Account icon.
  3. Tap Delete.

 

 

How-to guides: Android

 

Access support, feedback, and Twitter

  1. Launch the My Device application.
  2. Scroll to General Support.
  3. Select the option you're looking for:
    • My Account Feedback
    • T-Mobile Forums
    • T-Mobile on Twitter

 

Clear the app cache

  • From the Home screen, tap Menu.
  • Tap Settings > Applications > Manage Applications > All > My Account > Clear Data > Clear Cache.

 

 

Download and install the app

  1. Launch the Play Store.
  2. Tap the Magnifying Glass icon.
  3. Enter T-Mobile My Account.
  4. Tap Go > Blue Download Box > Accept & Download.

 

 

Log in

To log in to the app, enter your T-Mobile.com username and password.

 

 

Make a payment

  1. Making a payment is possible through My Account, just click the Make Payment button.

 

 

Personalize your device

  1. Launch the My Device application.
  2. Tap the Personalize tab.
  3. Choose which option you'd like to personalize:
    • CallerTunes
    • Ringtones
    • Wallpapers

 

 

Set up or change alerts

  1. Launch the My Account application.
  2. Tap the Alerts and Events tab > Alert Settings.
  3. Tap the Empty check box to turn an Alert on.
  4. Tap the Green check box to turn an Alert off.
  5. For a description of the Alert, tap the Alert Title.

 

 

Turn off the alerts

  1. Launch the My Account application.
  2. Click Menu. For devices without hard keys, click the three vertical dots inside of the My Account app.
  3. Select Options from the small dialog popup.
  4. Uncheck the notification preferences.
  5. Click Save to disable the desired message(s).

 

 

Set up paperless billing

  1. Launch the My Account application.
  2. Tap the Billing tab > Paperless Billing.
  3. Log in to using your T-Mobile.com password.
  4. Enter an email address and tap the check box if you want to receive an SMS alert as well.
  5. Tap Submit > Done.

 

 

Turn on/off Network Issue Assist

  1. Open the T-Mobile My Account app.
  2. Tap the Menu key or Menu icon.
  3. Tap Options.
  4. Tap the Network Issue Assist is On/Off check box.
  5. Tap Accept to agree to the terms and conditions.

or

  1. Open the T-Mobile My Account app.
  2. Tap the Menu key or Menu icon.
  3. Tap Options.
  4. Tap System Manager.
  5. Move the slider in Issue Assist to On.
  6. Tap Accept to agree to the terms and conditions.

 

 

Turn off notifications in the status bar

To turn off notifications in the status bar, follow these steps:

  1. Tap Settings.
  2. Tap Application Manager.
  3. Tap T-Mobile My Account and deselect the check box for notifications.

 

 

Update the app

  1. Launch the Play Store.
  2. Tap the Magnifying Glass icon.
  3. Enter T-Mobile My Account.
  4. Tap Go > Update > Ok > Ok.

 

 

How-to guides: Wi-Fi Manager

T-Mobile Wi-Fi Manager performs smart management of your device's Wi-Fi radio. For example, the T-Mobile Wi-Fi Manager will enable the Wi-Fi radio when you are within range of your saved Wi-Fi networks and disable the Wi-Fi radio when it's not in use or needed to potentially reduce your battery usage. The Wi-Fi manager turns on in the following scenarios:

  • In-range of a saved network, like your home or office.
  • In low or no coverage.
  • Roaming - Domestic or international roaming.
  • Charging - Plugging your phone into a charger port.

Requirements:

  • My Account Version 3.7.1.6 or greater.
  • T-Mobile Wi-Fi Manager will not trigger the  Wi-Fi radio in following cases:
    • Device is running low on battery (i.e. <25%)
    • Device is in Airplane mode.
    • Device is in Mobile Hotspot mode.

 

How to enable/disable Wi-Fi Manager notifications:

  1. Launch the My Account app.
  2. Go to options by pressing the settings key.
  3. Under notifications, select/deselect Display  Wi-Fi Manager notifications.

 

How to enable/disable Wi-Fi Manager smart management:

  1. Launch the My Account app.
  2. Go to options by pressing the settings key.
  3. Under Connection Assistant, select Open Wi-Fi  Manager.
  4. Select/deselect Manage Wi-Fi Connections.

 

 

How-to guides: BlackBerry

 

Access support, chat, and Twitter

  1. Open the My Account application.
  2. Tap on Device Support.
  3. Choose the option you're looking for:
    • Device Help & How To's
    • Connectivity Issues
    • T-Mobile Forums
    • T-Mobile Facebook
    • T-Mobile Twitter
    • T-Mobile YouTube
    • Call Customer Care

 

 

Download and install the app

  1. The app is available via BlackBerry World.
  2. See your device How tos > Downloads & Apps to install applications from BlackBerry World.

 

 

Update the app

  1. Open BlackBerry World.
  2. Tap the Menu button.
  3. Tap My World > My Apps & Games > the My Account application.
  4. Tap Upgrade. If Upgrade is not an available selection, the application is up-to-date.

 

 

Uninstall the app

To uninstall, see How tos > Downloads & Apps to uninstall an application.



How-to guides: Windows Phone

 

Access support, chat, and Twitter

  1. Launch the My Account application.
  2. Scroll to Support.
  3. Choose the option you'd like to use:
    • T-Mobile Forums
    • Windows Phone Support
    • T-Mobile on Twitter

 

 

Make a payment

  1. Launch the My Account application.
  2. Tap the Billing tab > Pay Now. If you have Easy Pay set up, a notification will pop advising of such and asking if you would like to continue with a one time payment.
  3. Tap Yes.
  4. Log In using your T-Mobile.com credentials and enter you payment amount and method.
  5. Tap Next and enter Payment Details.
  6. Tap Next and enter the remaining Payment Details.
  7. Tap Next > Terms & Conditions Acceptance check box > Submit. You have the option to save this payment information for future payments.

 

 

Provide feedback

  1. Launch the T-Mobile My Account application.
  2. Taps Device Options.
  3. Choose About > T-Mobile My Account Feedback.

 

 

Legacy My Account details:

The legacy T-Mobile My Account app is now retired and has merged with the new T-Mobile My Account application. The new application can be recognized with the key-chain icon.

 

Find and uninstall the legacy pre-installed app

Select the legacy My Account application:

  1. A pop-up message displays.
  2. Select Uninstall. The T-Mobile My Account version is removed.
  3. Select Open My Account. New application opens.

     

     

    Troubleshooting

    To troubleshoot problems with this app, follow these steps:

    1. Recreate the issue
      • Access My Account or My Device on your phone.
      • Attempt to perform the function that is not working following the documented How To's and note any error messages.
      • If you continue to receive errors, try to perform another function within My Account or My Device and note the results.
    2. Test general web access
    3. Close all applications and restart the phone
      • Restart your phone or close all applications.
      • Remove the battery from the phone.
      • Replace the battery and restart the phone.
    4. Check application/phone software
      • Clear the My Account application cache (see steps above).
      • Check the My Account application version is up to date; if not, then update to latest version and retry.
      • Check the device version is up to date; if not, then update to latest version and retry.
    5. If the issue persists, Contact us.

     

     

    Bill pay:

    1. Turn off Wi-Fi and Wi-Fi Calling.
    2. Try to pay the bill over the T-Mobile Network.
    3. If you are not able to pay the bill, Contact us.

     

     

    Login:

    1. Verify that you have registered an online account.
    2. Verify that your password does not begin with a pound (#) sign. This may cause the login to fail in the My Account application but still allow the login to work on My T-Mobile.com.
    3. Verify that your login information is correct.
    4. If the login is correct and is still failing, Contact us.

     

     

    Family Allowances:

    1. Make sure the Primary Account Holder (PAH) or the correct master line (business account) is the line trying to make changes to Family Allowances.
    2. If the PAH or the correct master line is trying to make the change, and its still unable, Contact us.