Use this page to help with problems making calls, receiving calls, or both on Android.
What to expect
Select from one of the making calls, receiving calls, or both scenarios below:
XX indicates the market. YY indicates the specific switch generating the message.
Switch Recorded Messages are heard when you attempt to place an outbound call and it is unsuccessful. This is commonly related to complications with registration or provisioning on the T-Mobile network.
If an incoming call problem is only with one number, the issue is most likely related to the calling parties carrier. To verify that the T-Mobile line is functioning correctly:
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