Takes screen shot with only Home key or Power button: HTC Sensation 4G

Understanding the Issue

Related errors
  • Takes screen shot when pressing Home key or Power button

 

Possible causes
  • Pressing Home and Power together
  • Need to reset the device

 

After upgrading to Android 2.3.4, the phone has a new feature to take screen shots when pressing Power and Home together. This is intended to be part of the update. See: Screen shot take / capture.

 

Sometimes after the update, the device may take screen shots when you press only the Power button or only the Home key. If you think it is taking them by accident, follow the steps below.                                                                   

 

 

Help & How to

What to expect
  • Taking screen shots is a new feature on the HTC Sensation 4G, with the upgrade to Android 2.3.4. To take a screen shot, hold the Power button, and then immediately press Home.
  • This issue will be resolved when the device has been updated to the latest software version.

 

Resolution steps

Verify that you have the most recent software version. See Software update: HTC Sensation 4G

 

Making the Home key work

If you are taking screen shots by accident, follow these steps:

 

  1. Taking screen shots is a new feature on the HTC Sensation 4G, with the upgrade to Android 2.3.4. To take a screen shot, hold the Power button, and then immediately press Home.
  2. To make the Home key work again:
    1. Press the Power key, to put the device in standby.
      Note: This un-sticks the Power key if it has become stuck. If the power key remains stuck, it may cause the device to restart.
    2. Press the Power key again and drag the Ring up on the lock screen, to wake up the device.
    3. Press the Home key.

 

Troubleshooting when this happens frequently

If your phone frequently takes screen shots by accident (not just occasionally), follow these steps:

 

  1. If the phone is taking screen shots when you only press one button, remove the back cover and the battery.
  2. On the back cover, look at the Power button and press it to make sure it is not getting stuck.
  3. On the top of the device without the cover, look at the Power button and press it to make sure it is not getting stuck.
  4. Re-insert the battery and replace the back cover.
  5. Do NOT put any cases or gel skins back on the device. Use the device without cases or gel skins, as they are known to cause this sometimes.
  6. Turn the phone on again.
  7. Test if the Home key and Power button are working correctly.
  8. If the issue continues, turn off back up and restore.
    1. From the Home screen, press the Menu key.
    2. Tap Settings, Privacy.
    3. Clear the Back up my settings check box.
  9. Perform a master reset.