Error: 'Can’t establish a reliable data connection to the server. Your SIM card may not be provisioned with data services' on Android

Understanding the Issue

Symptoms

 

  • Error: 'Can’t establish a reliable data connection to the server. Your SIM card may not be provisioned with data services'

 

Error may appear on an Android phone when accessing web sites from the browser, accessing Gmail, and accessing Play Store. This error is caused by improper data provisioning, poor data signal strength, or incorrect software settings.

 

 

Help & How to

To resolve the issue, turn the phone off and turn it back on. If the error no longer appears after turning the phone off and on, it was a normal error message due to poor signal or a momentary data interruption.

 

If the error continues after turning the phone off and back on, follow the steps below depending on what you cannot access:

 

Error occurs when setting up Google account the first time

 

  1. Verify you have at least two bars of signal strength and a data connection.
  2. If you used the device for a week or more without setting up a Google account, perform a master reset.
    Note: For steps to do this, see documents for your device.
  3. If the problem continues, move on to one of the other troubleshooting steps below.

 

Error occurs when accessing websites via the Browser


  1. Verify you have more than two bars of signal and a data connection.
  2. On my.t-mobile.com, verify that you have an Android data plan.
  3. Verify that sata is enabled on the device.
    Note: See the Check settings and reset APN section of the APN settings doc.
  4. Did you sign into a Gmail account within the first 72 hours of activating the phone? If "no," then follow these steps:
    1. Perform a master reset.
      Note: For steps to do this, see documents for your device.
    2. Sign in to your Gmail account.
    3. Test the internet connection.
  5. Verify that Wi-Fi is turned off, and you are using T-Mobile Data to connect.
    Note: T-Mobile cannot provide support for these connection problems over Wi-Fi, because they are third-party services and firewalls.
  6. If the problem continues, then contact us for additional help.

 

Error occurs when accessing Gmail or the Play Store


  1. Verify the device software version is updated.
    Note: For steps to do this, see documents for your device.
  2. Open a couple websites in the Browser to confirm this works.
    Note: If you cannot access websites, follow the steps, above, for Error is seen when accessing websites via the Browser.
  3. Verify you have signed in to Google services:
    1. From the Home screen, touch the All Programs button.
    2. Touch the Gmail, Play Store, or Accounts icon.
    3. If the phone prompts you to sign in, touch Create account or Sign in.
    4. Follow the prompts.
    5. After signing in to Google on the device, access the Play Store again.
  4. Verify that the customer's SIM card number matches the number in the customer's account.
  5. Verify the APN settings are correct.
  6. If the problem persists, turn the phone off and back on.
  7. Verify you have at least two bars of signal strength. On my.t-mobile.com, verify that you have an Android data plan.
  8. If the issue persists after all troubleshooting, perform a master reset.
    Note: For steps to do this, see documents for your device.
  9. if the issue continues, then contact us for additional help.