Green lines appear on screen when taking photo: HTC Sensation

    Understanding the Issue

    The device may show green lines when taking a photo. The photo may save with or without those lines on it.

     

     

     

    Resolution Steps

    To resolve this issue, follow these steps:

     

    1. Update the device software to version 1.50.531.1.
    2. Turn off Fast boot:
      1. From the Home screen, press the Menu key.
      2. Touch Settings.
      3. Touch Power.
      4. If the Fast boot check box is selected, touch it to clear it.
    3. Remove the memory card.
    4. Open the camera, and see if there are green lines.
    5. Re-insert the memory card.
    6. Open the camera, and see if there are green lines.
      Note: If green lines disappeared without the memory card and reappeared with the card, then the problem is the memory card. Format the memory card or purchase a new one.
    7. If the problem continues, clear the camera cache:
      1. From the Home screen, press the Menu key.
      2. Touch Settings.
      3. Touch Applications.
      4. Touch Manage applications.
      5. Touch the All tab.
      6. Scroll down and touch Camera.
      7. Touch Clear data.
    8. If the problem continues, The specified item was not found..

     

    DOC-25508