Unresponsive / frozen phone troubleshooting: HTC Radar 4G

Understanding the Issue:

The following experiences are seen:

 

  • Screen is unresponsive or frozen
  • Screen is black and unresponsive
  • Device reboots

 

Resolution Steps:

  • Press and hold power key on top right for up to 10 seconds in order to reset the device.
  • Ensure that you are on the most current software version.

 

More Information:

  • This issue can sometimes occur when the user plugs the device into a computer or other powered USB device.
  • If you plug into micro USB many different times the chances of this error occurring will go up.