Unresponsive / frozen phone troubleshooting: HTC Radar 4G

    Understanding the Issue:

    The following experiences are seen:

     

    • Screen is unresponsive or frozen
    • Screen is black and unresponsive
    • Device reboots

     

    Resolution Steps:

    • Press and hold power key on top right for up to 10 seconds in order to reset the device.
    • Ensure that you are on the most current software version.

     

    More Information:

    • This issue can sometimes occur when the user plugs the device into a computer or other powered USB device.
    • If you plug into micro USB many different times the chances of this error occurring will go up.