Settings & operating system: HTC HD2

Table of contents

 

Backlight

Brightness

 

To raise or lower the screen brightness, follow these steps:

 

  1. From the Home screen, touch and hold the active tab.
  2. Slide left or right to the Settings tab.
  3. Tap All Settings.
  4. Tap System.
  5. Tap Power.
  6. Tap the Backlight tab.
  7. Tap Auto adjust backlight to clear the check box.
  8. Touch and slide left or right to decrease or increase the backlight brightness for battery power.
  9. Touch and slide left or right to decrease or increase the backlight brightness for external power.

 

Duration

 

To increase or decrease the amount of time before the backlight dims, follow these steps:

 

  1. From the Home screen, touch Start.
  2. Tap Settings.
  3. Tap Sound & Display.
  4. Tap Backlight.
  5. Tap "Dim backlight if device is not used for:"
  6. Tap a time
  7. Under On external power, tap the Turn off backlight if device is not used for drop-down list.
  8. Tap a time

 

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Device information

Help

 

To access the help documents on your phone, follow these steps:

 

T-Mobile help

  1. From the Home screen, tap Start.
  2. Tap T-Mobile Help.
  3. Tap any of the following:  
    • Personalize
    • Tips & Tricks
    • Device Info
    • Go to My Account

Note: The user manual is available online at t-mobile.com.

 

Getting started

 

  1. From the Home screen, tap Start.
  2. Tap Getting started.
  3. Tap any of the following:  
    • Make a call
    • Set date and time
    • Set up e-mail
    • Set up a device password
    • Set up a Bluetooth headset
    • Set up PC synchronization
    • Set background
    • Set ring tone
    • Transfer music
    • Add/remove Getting Started

 

View device information

 

To view device information using My Account, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap My Account.
  3. Tap Go to My Device.
  4. Tap Device info.

 

IMEI

 

  1. From the Home screen, tap Phone.
  2. Enter *#06#.
    The IMEI displays on the screen.

 

Over The Air (OTA) updates

 

We’re sorry, but this is not an available feature on your particular device model.

 

Software version

 

To find the software version on your phone, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap About phone
  4. Tap Software information.

 

Older software versions

 

OS software 5.2.21892 (21892.5.0.89)

ROM version 2.13.531.1 (90963) WWE

Release date:  5/26/10

 

OS software: 5.2.21889 (21889.5.0.87)

ROM version: 2.10.531.1 (82076) WWE

Release date: Original launch software version

 

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Device login

Logging into your device is not supported

 

We’re sorry, but this is not an available feature on your particular device model.

 

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My Account

Pay your bill

 

To make a payment using My Account, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap My Account.
  3. Tap Billing.
  4. Tap Pay Now.
  5. Tap OK to access T-Mobile.com and login and process your payment.

 

View account information

 

To view account information using My Account, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap My Account.
  3. Tap Plan & Services.

 

View device information

 

To view device information using My Account, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap My Account.
  3. Tap Go to My Device.
  4. Tap Device info.

 

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Network

Airplane mode

 

Airplane mode turns off the wireless radio. This allows you to use programs while travelling on an airplane, but not make or receive calls. To turn on airplane mode, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Wireless controls.
  4. Tap the Off/On button next to Wireless Connections to turn on or off.

 

Browser message (WAP Push)

 

WAP push messages (browser messages) allow you to download ringtones, wallpaper, and other content. WAP Push messages are supported but there isn’t a way to turn them on or off.

 

Change band

 

To change the band selection, follow these steps:

 

Note: The HTC HD2 supports the following bands 850 MHz, 900 MHz, 1800 MHz, and 1900 MHz, but on the device it gives you an option to select the following bands 2100 MHz, 2100 MHz, 800 MHz and 900 MHz. This can be misleading since the device does not support the bands 2100 MHz, 2100 MHz, 800 MHz, and 900 MHz.

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Wireless Controls.
  4. Tap Phone.
  5. Tap Band.
  6. Tap a Network type:  
    • Auto (recommended)
    • GSM
    • WCDMA
  7. Tap a band frequency:  
    • Auto
    • GSM(900+1800)+UMTS(2100+900) (not supported)
    • GSM(1900+850)
    • UMTS(2100+800) (not supported)

 

Data roaming

 

Data roaming is not supported

 

We’re sorry, but this is not an available feature on your particular device model.

 

Switch 2G / 3G

 

If your device has the correct settings to connect and you want to force the connection to T-Mobile Data, follow these steps:

 

  1. From the home screen, press Start.
  2. Scroll to and tap Settings.
  3. Tap Menu, then All Settings.
  4. Tap Connections.
  5. Tap Connections again.
  6. Tap Manage Existing Connections.
  7. Touch and hold on the connection T-Mobile Data. A new menu will appear.
  8. Select Connect, check for the E, G or 3G data marker, and retest the data connection.

 

Manual network selection

 

Related error: 'Network unavailable'

 

To manually select the wireless network the phone connects to, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Menu.
  4. Tap All settings.
  5. Tap Personal.
  6. Tap Phone.
  7. Tap the Network tab.
  8. Tap the drop down list under Network selection.
  9. Tap Manual.
    The device searches for available networks.
  10. Tap the desired network.
  11. Tap OK.

 

Note: The phone detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

 

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Reset

Master Reset - Software

 

A master reset restores the original factory settings and erases all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available). To perform a hard reset, follow these steps:

 

  1. Back up all necessary data. See the Important note below for more information.
  2. From the Home screen, tap Start.
  3. Tap Settings.
  4. Tap Security.
  5. Tap Factory reset.
  6. Enter the numbers 1234.
  7. Tap Yes.

 

Master Reset - Hardware Buttons

 

If the device is frozen or not responding, you can hard reset it using the hardware keys instead of the menu. To perform a hard reset using hardware keys, follow these steps:

Note: If your device shows a red, white, and green screen with the error "Serial" at the bottom, you must press the "volume up" and "volume down" buttons at the same time again. The error occurs because  the buttons were not pressed fully during reset.

  1. Back up all necessary data. If the device responds at all, use Microsoft Skydrive (Skydrive.live.com), ActiveSync, or Windows Mobile Device Center (WMDC) to back up your data before resetting the device. The device must be turned on to use these backup programs. For more information, see Backing up data before a master reset at the bottom of this document.
  2. If the device is plugged into the charger, unplug it.
  3. Turn off the device. To do this, press and hold the End/Power key.
    • Note: If the device is unresponsive or does not turn off, remove the battery, and re-insert it.
  4. Press and hold the Volume up and Volume down keys.

    HTC_HD2-Volume_keys.jpg
  5. Press the End/Power key until you see the message, ‘This operation will delete all your personal data, and reset all settings to manufacturer default. Press Vol Up to restore manufacturer default, or press other keys to cancel.’

    HTC_HD2-EndPower_key.jpg
  6. Release all buttons.
  7. Press the Volume Up key to perform the reset, or press any other key to cancel the reset.
  8. When prompted after the device resets, press the Volume Up key to continue starting the device.
  9. Check the software version. If it is not up to date, then upgrade the software on the device.

 

Important: Because performing a master reset erases all downloaded and saved content, review the method for backing up and repurchasing your content. Back up your files using one fo the following methods:

  • Microsoft My Phone, which saves:  
    • Contacts
    • Calendar
    • Tasks
    • Text Messages
    • Favorites
    • Photos
    • Videos
    • Music
    • Documents
  • Microsoft ActiveSync
  • Microsoft Windows Mobile Device Center
  • Save contacts on the internal memory using one of the following methods:  
    • Add contacts to the SIM card
    • E-mail accounts with contacts will be sync when logging back in
    • Mobile Backup
    • My Phone
  • Write down the e-mail settings for each of your e-mail accounts.
  • Write down the login information for all apps that require you to log in.

 

The following services are also affected:

  • BLOCKBUSTER accounts: Rentals are lost after the upgrade. Be sure to watch rentals before upgrading. Purchased movies are not lost, but must be downloaded again.
  • Barnes & Noble accounts: Bookmarks are lost. Purchased eBooks are not lost but must be downloaded again.
  • Purchased Games:
    • For Tetris and Who Wants to Be a Millionaire, you can re-download purchased games from web2go at no charge. From the device browser, go to m.web2go.com. Select My Account, My Downloads, Games & Applications.
    • For Ferrari GT Evolution and Prince of Persia, you can re-download purchased games at no charge by going though the upgrade process again within the game.
  • Personalized settings (wallpaper, Home screen, etc.) must be set up again.

 

Soft Reset

 

A soft reset clears and shuts down all active programs. This can help when the device is running slower than normal or not performing properly. To perform a soft reset, follow these steps:

 

  1. Save any files that are open.
  2. Remove the back cover.
  3. Use an object with a dull pointed tip (such as a toothpick) to press the green or red reset button.
  4. Verify that the device restarts.

 

ResetButton1.bmp

ResetButton2.bmp

 

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Security

Change - SIM PIN code

 

To change the default SIM PIN code, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Wireless controls.
  4. Tap Phone.
  5. Tap Change PIN.
  6. From Old PIN, enter the old PIN.
    Note: The default PIN is 1234.
  7. Tap New PIN.
  8. Enter the new PIN.
  9. Tap Confirm new PIN.
  10. Enter the new PIN again.
  11. When finished, tap OK.

 

Change - Security code

 

Changing the security code is not supported

 

We’re sorry, but this is not an available feature on your particular device model.

 

Lock – Application lock

 

Application lock is not supported

 

We’re sorry, but this is not an available feature on your particular device model.

 

Lock - Phone lock

 

Phone lock causes the phone to lock when you turn it off. When you turn the phone back on, you must enter a password. To turn on or turn off the phone lock, follow these steps:

 

To lock

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Menu.
  4. Tap All Settings.
  5. Tap Lock.
  6. Select the Prompt if device unused for check box.
  7. Tap the time drop-down box.
  8. Tap the desired time.
  9. Tap the Password Type drop-down box.
  10. Tap Simple PIN or Strong alphanumeric.
  11. Tap Password.
  12. Enter your password.
  13. Tap Confirm.
  14. Enter your password again.
  15. If desire, tap the Hint tab and enter a hint.
  16. When finished, tap OK in the upper-right corner of the screen.
  17. Tap Yes to confirm.

 

To unlock

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Menu.
  4. Tap All Settings.
  5. Tap Lock.
  6. Enter the password.
  7. Tap Unlock.
  8. Clear the Prompt if device unused for check box.
  9. Tap OK in the upper-right corner of the screen.
  10. Tap Yes to confirm.

 

Lock - SIM card lock

 

The SIM PIN code is used to protect the SIM from being used in other phones. When you enable the SIM PIN code, the phone prompts you to enter the code after turning it on. To turn on or turn off the SIM card lock, follow these steps:

 

To lock

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Wireless controls.
  4. Tap Phone.
  5. Tap PIN Code.
  6. From PIN, enter the SIM PIN.
    Note: The default SIM PIN is 1234.
  7. When finished, tap OK.
  8. Tap OK.

 

To unlock

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Wireless controls.
  4. Tap Phone.
  5. Tap PIN Code.
  6. Enter the SIM PIN.
    Note: The default SIM PIN is 1234.
  7. When finished, tap OK.
  8. Tap OK.

 

Unblock - PIN (PUK Code)

 

Related errors:

 

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'

 

When you enter an incorrect PIN code several times in a row, the phone blocks you from attempting again. To enter a PUK code and unblock the PIN, type:

 

**05*PUK*new_pin*new_pin#

 

If this unlock code does not work, try the following steps:

  1. Enter the PUK code and press "Enter"
  2. Enter a new PIN
  3. Press "OK"
  4. Re-enter the new PIN
  5. press "OK"

 

Unblock - SIM (Mobile Device unlock)

 

Related errors:

 

  • 'Enter Special Code'
  • 'Please Wait to Enter Special Code'

 

The Mobile Device unlock code allows the phone to use a SIM card from another wireless carrier. To enter the Mobile Device unlock code, follow these steps:

 

Important: Stop if you receive an error message while performing the instructions below. The phone locks permanently if you enter the incorrect code multiple times.

 

  1. From the Home screen, tap Phone.
  2. Verify the IMEI by entering *#06#.
  3. Submit a new request.
  4. Turn on the phone with the blocked SIM.
    The phone displays a screen to enter the unblock code.
  5. Enter the unblock code.
  6. Tap Unblock.

 

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Time and date

Alarm clock - Set

 

To set the alarm clock, follow these steps:

 

  1. From the Home screen, tap Alarm Off.
  2. Tap an alarm.
  3. Tap the Up and Down Arrow icons to select an hour.
  4. Tap the Up and Down Arrow icons to select the minutes.
  5. Tap AM or PM.
  6. Tap the day of the week.
  7. If desired, tap Description and enter a description for the alarm.
  8. Tap Alarm Sound.
  9. Tap the desired sound.
  10. Tap Done.
  11. Tap Vibrate to turn on or off.
  12. Tap Done.

 

Auto-update (NITZ)

 

Automatic update of time and date (NITZ) checks for the correct time while the phone turns on. NITZ is supported and is always on. To turn off NITZ, follow these steps:

 

Note: When you enter a different time zone and turn on your phone, it automatically updates to the new time. This feature is network-dependent and may not be available in all areas.

 

  1. Tap Start.
  2. Tap Settings.
  3. Tap Menu.
  4. Tap All Settings.
  5. Tap Personal.
  6. Tap Phone.
  7. Tap GSM/UMTS Services.
  8. Tap Time Synchronization.
  9. Tap Get Settings.
  10. Clear the Automatic change time zone and clock check box.

 

Time / date - Set

 

To set the time and date, follow these steps:

 

  1. From the Home screen, tap Start.
  2. Tap Settings.
  3. Tap Menu.
  4. Tap All Settings
  5. Tap Clocks and Alarms.
  6. Select time zones
  7. Tap the Up and Down Arrow icons to change the hour.
  8. Tap the Up and Down Arrow icons to change the minutes.
  9. Tap Date.
  10. Tap the desired date.
  11. Tap Back Arrow.
  12. Tap Yes.

 

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