Screen lock troubleshooting: Nokia Lumia 710

While sliding the screen saver up to unlock, the slide gets stuck half way.

 

To resolve this problem, follow these steps:

 

  1. Press the power key to put the device in sleep mode.
  2. Press the power button again, to be prompted to slide screen saver up.
  3. Slide up on screen saver.
  4. If problems continue, turn off the device and turn it back on.
  5. If problems continue, follow basic troubleshooting for screen unresponsive.

 

More information:

This issue has been identified by T-Mobile and Nokia and we are currently working on a software update that will resolve this issue in the future. A release date has not yet been scheduled. Please watch support.t-mobile.com for update information.