There may be times when calls do not charge to your account until one or two bill cycles after they occur. These are known as late billables. Although late billables are commonly associated with roaming, there are several reasons that call charges can be delayed.
- The most common cause for late billables is roaming (domestic or international) on another network:
- Before T-Mobile can bill you for roaming on another network, the service provider must supply us with the call records.
- Service providers commonly do not send such records until the following bill cycle.
- Late billables can also result from other account activity:
- Delayed activations
- Bill cycle changes
- Mobile number changes
- Late billables may cause unexpected overages when your minutes are deducted from a future bill cycle.
Example: Calls made in March could deduct from your available minutes in April or May depending on when the call charges appear.
- If delayed call charges cause you unexpected overages, contact Customer Service. We are here to help!