Your account becomes past due if the entire balance is not paid and posted by the due date.
What happens next
- Past due accounts may experience collection treatment, including service interruption, at any time.
- Payment of the past due balance is the only way to ensure the account remains in service. See Bill payment options to find the method that's best for you.
- A grace period exists for late fees, but service may be interrupted prior to assessment of the late fee based on several factors specific to individual accounts.
- T-Mobile may attempt to contact the primary subscriber on the account via a phone call or text message when you have a past due balance and you may be facing suspension as a result.
The changes you can make to a delinquent account are limited. You may still:
- Add an Authorized User
- Change your address
- Change your Can Be Reached number
- Cancel your account
Important: If there are disputed charges on your account, we recommend paying the full amount due in order to avoid service interruption and any associated fees. Any credits you receive will be applied to a future bill cycle.