Why we call?
If the balance on your account remains unpaid past the due date, you may receive a courtesy call.
- If you don't answer, the system may leave an automated message directing you to call Customer Service.
- Unless otherwise requested, the call will only be made to the primary subscriber on the account.You may assign the primary subscriber by contacting Customer Service.
What to do
- Pay the balance on your account as soon as possible to avoid service interruption.
- If you've already paid, you can disregard the call.
Note: If you continue to receive calls 2 days after making your payment, contact Customer Service.
Stop calling me!
Only maintaining a current account status will stop the calls. If you wish to no longer receive courtesy calls regarding your account's delinquency, T-Mobile offers a few ways to help pay your balance on time.
- Sign up for EasyPay. Rest easy knowing the balance on your account will be automatically deducted approximately three days before the due date.
- Call Customer Care:
- If you know you cannot pay the full balance by the due date, contact us right away to see what options are available.
- If your account is eligible, you may be able to change your due date to receive your bill at a more convenient time.
- If you do not have a T-Mobile account, or your account is not delinquent.