Learn about account suspensions. Depending on your situation, your account can be placed into a partial or full suspension.
If your service was recently suspended, the impacts to your bill may vary depending on your billing method. For Bill Arrears, you'll see prorated monthly charges, overages, one-time charges, taxes, etc. For Bill Current, you'll receive a credit for the time your service was fully suspended on the first bill after the suspension. When service is restored, you're billed the prorated monthly charges for the time active within that bill cycle on the bill after being restored, unless already billed.
A military suspension does not extend your contract. There are no monthly charges, taxes, or suspend fees while your account is under a military suspension. If you have an Equipment Installment Plan (EIP), monthly installment amounts continue to be charged and must be paid by the due date.
During a military suspension, your account must remain current. If the account enters a non-pay suspend, it will not restore to military suspend once the balance is paid. You must re-restore the line. Other subscribers on the account are charged the normal monthly plan fee.
You may suspend your account for a maximum of 39 months if you're being deployed and are a member of the:
- US Army
- US Navy
- US Marine Corps
- US Air Force
- US Coast Guard
- Officers of the Public Health Service on duty with the Army or the Navy
You may voluntarily suspend your account once per year for a maximum period of 90 consecutive days. Seasonal suspensions extend your contract (if applicable) for an amount of time equal to suspension.
During a seasonal suspension, the account must remain current (for contacted lines, no contract extension is required if other lines on your account are active). Also, the suspended line will be charged a $10 suspend fee, and EIP charges continue to bill, and must be paid by the due date. A $20 account restoration fee will be charged per line to restore service.
Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur.
Partial suspension for nonpayment
Full suspension for nonpayment
*With a partial or full suspension, you'll still be able to call 611 and 911.
**If your account is suspended for an entire bill cycle, your equipment protection or premium handset protection will be automatically removed.