Understanding the Issue
- 'Safe mode' displays on bottom of the Home screen
- Cannot make calls or receive calls or access the internet
- Some third-party apps do not start
- Third-party application or app cache prevents the device from starting properly
- Case or gel skin on device touches the keys
- Accidentally touching keys while device is starting, or keys get stuck
- Phone is connected to cable and encounters an error
- Device is rooted
Safe mode can automatically activate due to one of the above causes. You need to fix your cause and exit Safe mode to make calls, send and receive messages, or connect to the Internet.
If restarting the device does not turn off Safe mode, follow these steps:
- Verify the phone is unplugged and not charging.
- Remove the battery and SIM card.
- Wait at least 20 seconds so there is no charge left in the phone.
- Re-insert the SIM card and the battery.
- Make sure the Menu key is not being touched by a case or gel skin.
- Press the Menu key a few times to verify it is not stuck.
- Turn on the device.
Note: Do not press any keys while the phone is starting.
- If the device still starts in Safe Mode, then uninstall all apps that you recently downloaded.
- Restart the device.
Note: If the device restarts, the issue was with one of the third-party apps. If you know which one it was, contact the developer or review the app to give feedback.
- If the device is still in Safe mode, wipe the cache partition.
- If the device is still in Safe mode, perform a master reset using hardware keys.