Memory full notification error or incoming messages rejected on Android

    Understanding the Issue

    Related errors


    • Error: 'Incoming message rejected due to full memory. Please delete old messages...'
    • Stops showing new message waiting notifications
    • Stops receiving and rejects text messages (SMS) and picture messages (MMS)


    You may be prevented from receiving text  messages (SMS) and picture messages (MMS) when the device memory is low. The device shows an error message in this situation, usually when the device is below 10 MB of free space. The notification indicates the reason why an incoming message was rejected, such as 'Text message memory full. Incoming message rejected due to full memory.' in the example below.




    Resolution Steps

    To resolve the low memory error, clear some free space on the device. To clear space on the device, follow these steps:


    1. Touch the low memory notification to dismiss it.
    2. Check the internal phone memory:
      1. From the Home screen, press the Menu key.
      2. Touch Settings.
      3. Touch SD & phone storage.
      4. Under the Internal storage heading, view Available space.

        It is the second arrow in the image.

      5. You must increase this number to be over 25 MB.      
        • Note: If the number is measured in GB (instead of MB), then you have enough free space.
    3. Use the My Device app to remove logs:
      1. From the Home screen, touch the All programs button.
      2. Touch My Device.
      3. On the bottom, touch Support if it is not selected.
      4. Touch Device Storage.
      5. Under Clear Device Logs, select the check boxes for:
        • Incoming & Missed Calls ()
        • Outgoing Calls ()
        • SMS and MMS messages ()
          Note: This last option deletes all text messages. If you want to be more selective about what messages to delete, do not select this and see the next step.
      6. Touch Clear Selected Logs.
      7. Touch Clear Logs.
      8. Touch Close.
    4. Delete messages and emails. See your user manual for instructions.
    5. Delete messages saved on the SIM card.
      1. From the Home screen, touch the All programs button.
      2. Touch Messages.
      3. Press the Menu key.
      4. Touch Settings.
      5. Under SMS settings, touch Manage SIM card messages.
      6. Touch Delete messages.
      7. Touch OK.
    6. If the option is available, move applications to the memory card.
    7. Delete unnecessary applications that are not on the memory card:
      1. From the Home screen, press the Menu key.
      2. Touch Settings.
      3. Touch Applications.
      4. Touch Manage applications.
      5. Touch the application you wish to delete.
      6. Touch Uninstall.
      7. Touch OK.
      8. Repeat these steps to delete more applications on the internal memory.
    8. Clear the cache and history of your web browser. See your user manual for instructions.
    9. Check the internal phone memory again to verify that you have over 25 MB of available space. If not, follow Device is slow troubleshooting to manage the device memory.
    10. Perform regular maintenance to keep as much free space as possible. If you do not manage and continue to clear free space, this issue will return.
      Note: This is not a defect and not an issue with the phone. You must manage free space on any data device, phone, or computer. If this recurs, it means you must manage your free space more often.