What are they?
T-Mobile provides you with the ability to purchase and receive content on your phone from third-party service providers. There are many types of services that can be charged to your T-Mobile account and even more ways to sign up for them.
The most common Premium Service Charges:
- Ringtone and wallpaper subscriptions
- Horoscope alerts
- Trivia alerts
- Games and other downloaded applications
- Chat rooms and chat services
- Charitable donations, such as the Red Cross
- Facebook games
- Internet radio
Actions that incur Premium Service Charges:
- Sending a text message to a short code (5-7 digit numbers) to receive a promotion or special offer.
- Entering your phone number into a website to receive a promotion or special offer.
- Downloading games, ringtones, or wallpapers and selecting the “Bill to my T-Mobile account” option.
- Your phone number is visible on a website and a third-party company has phished your information.
- Human error may occur when someone is trying to sign up for a promotion or special offer and accidentally transposes a digit to send the promotion and charges to the wrong mobile number.
- Clicking on advertisements within a game or application.
- Purchasing credits, skills, or other aids within a game.
How to stop these services:
- Reply to any message from a short code with the word “STOP” and wait for a confirmation message.
- Add the free content-blocking feature to block all chargeable downloads. See Content and message blocking features.
- If you want some but not all third-party content, add the Family Allowances® feature for $4.99 to limit the amount of downloads. Learn more here.
- Be careful about where your phone number appears on the Internet.
The best course of action is to contact the third-party developer to determine if your account is eligible for a refund. You can find the contact information detailed on your bill.
If the developer issues a refund for the charges, it may take up to two billing cycles for the credit to appear on your account. We recommend paying the full balance due in order to avoid service interruption and any fees.