About international roaming services

Learn about monthly international roaming features prior to the October 20, 2013, with the launch of Included International Roaming, also known as Simple Choice Goes Global. Use this page if you have a plan that does NOT have Included International Roaming. For more information, see T-Mobile.com/International. Learn how to Change your services in My T-Mobile.

 

 

Free WorldClass International Roaming

 

 

Free WorldClass International Roaming for Business

  • This feature allows you to make and receive phone calls when you're travelling outside the U.S.
  • It's available only to Business and Government liable accounts.
  • Any minutes used while you're roaming internationally are not deducted from rate plan minutes.
  • This does NOT include international data roaming. Certain fees apply.

 

 

International Roaming for Voice-Barred Data Plans

  • This feature enables international roaming on voice-barred data plans.
  • International data roaming charges still apply.
  • This is not available if you're on a T-Mobile Pay in Advance plan.

 

 

Pay in Advance (Prepaid)

  • To call another country: Dial + (plus sign) before the country code of the country you would like to call.
  • Receiving calls from friends and family is no different than usual.
  • For a complete list of countries and rates see, Additional services and international rates.
  • If the handset is on, registered on a tower, and the call is forwarded to voicemail, you are billed for delivering the Voicemail according to the per-minute rate for the country you are roaming in.

 

 

Mobile Internet International Roaming

This feature allows Mobile Internet lines to roam internationally with T-Mobile's data roaming partners.

 

Laptop Stick, Netbook, Notebook, Mobile HotSpot, or Tablet may not support the necessary frequencies required. Check device specifications and features to determine compatibility.

 

 

Cruise Ship Roaming

Cruise ship roaming is available while on selected cruise lines if you have the WorldClass International Roaming feature. The typical rate is $5.99 per minute (or a fraction thereof).

 

Some cruise lines may allow T-Mobile customers without the WorldClass International Roaming feature to roam on their ships. In these instances, T-Mobile customers may incur a cruise ship roaming fee that is different from the $5.99/minute WorldClass rate. This is a valid charge that you might see on your bill.

 

Additional information about cruise ship roaming

  • We recommend that you turn off your roaming feature while docked in a U.S. port, whether the ship is departing or arriving. Otherwise, your phone may pick up the ship's roaming network and you'll incur roaming charges. Once you're heading out to sea, you can reactivate roaming on your device.
  • Calls placed while visiting ports, text messaging (SMS), and data transmissions (including email and Internet access) are billed at the WorldClass rate for the country the customer is roaming in. See International Roaming for details.
  • For a full list of cruise liners and their rates, see International Roaming and select your cruise from the drop down.

 

 

Simple Global

As of October 20, 2013, eligible Simple Choice and New Classic plans have included international roaming at no extra charge. Unlimited web and messaging are included in 100+ countries and voice calls are $0.20/minute. Find out more on this page, or at our International services page.

 

 

Roaming in Simple Global Countries

  • Data roaming requires a domestic roaming feature.
  • Includes Unlimited Web at standard speeds of up to 128Kbps and Unlimited Messaging in Simple Global countries. 128kbps speed is ideal for email, web pages, navigation, and social apps.
  • $0.20/minute voice calling from Simple Global countries.
    • Calling to access your voicemail counts as an outbound call at the same $0.20/minute rate.
  • Calls sent over a Wi-Fi connection follow the same rating rules detailed above.
    • Messages sent to countries other than the U.S. over Wi-Fi are $0.20. See below for Wi-Fi Messaging charges and details.
    • Calls and messages sent to the U.S. over Wi-Fi are $0.00 or included.
  • Does not include Smartphone Mobile Hotspot service.

 

 

Roaming in Non-Simple Global Countries

The following applies if you're on an eligible rate plan traveling to non-Simple Global countries:

 

  • Talk and messaging are automatically enabled and charged at WorldClass rates.
  • Data is disabled by default. You can enable data by dialing #RON# and then pressing Send on your device.
  • If you have enabled data via #RON#, you can disable it anytime by dialing #ROF# and then pressing Send on your device.
  • You can block voice, messaging, and data by adding the International Blocking feature at no additional cost. For more information, contact Customer Service.
    Note: If you have the blocking feature, it takes priority over dialing #RON# or dialing #ROF#.

     

     

    Eligibility

    The following rate plans are eligible:

     

    • Simple Choice plans, including consumer, business, data-only, and Mobile Internet (formerly Mobile Broadband).
    • New Classic plans launched since March 2013, including consumer, business, data-only, and Mobile Internet.

     

    The following rate plans are not eligible:

     

    • Simple Choice without Credit Check
    • Pay in Advance (prepaid)
    • Legacy plans, such as grandfathered Classic and Value (launched prior to March 2013); Even More; Even More Plus; myFaves; and Get More

     

    You can switch to an eligible plan to receive included international roaming.

     

     

    Text Message Customer Notifications

    You may receive a message if you're on an eligible plan about the new included international roaming.

     

    Free SMS message: Free T-Mo msg: Big News! Our unlimited data coverage is now global including 100+ countries-at no extra cost. See your global benefits. T-mobile.com/global

     

     

    Wi-Fi Messaging Impacts

    • All text messages (SMS) and picture messages (MMS) received over Wi-Fi are $0.00.
    • SMS/MMS sent to the U.S. over Wi-Fi from any other country are $0.00.
    • SMS/MMS sent to countries other than the U.S. over Wi-Fi are $0.20.
    • SMS/MMS sent from the Simple Global Country List are $0.00.

     

     

    International data roaming details

    Learn about the international data roaming experience prior to the October 20, 2013, launch of Included International Roaming, also known as Simple Choice Goes Global. Use this page if you have a plan that does NOT have Included International Roaming. For more information, see T-Mobile.com/International. To Change your plan in My T-Mobile.

     

    Your device periodically connects to the Internet to check for device updates, synchronize the calendar, and keep open applications running in the background. To protect against overage charges when you're not using Web/Data, close all open applications that use the Web. When roaming, turn off data roaming capabilities.

     

    The use of data services while roaming Internationally is not available for Pay in Advance accounts.

     

    How you're billed

    The international roaming charge is $15 per MB ($0.015 per KB1, 1 MB = 1,024 KB = 1,048,576 Byte).

    Exception: Roaming in Canada on the Rogers Communications network is $10 per MB (=$0.01 per KB).

     

    International Roaming data usage is rounded up to the next 25 KB for billing purposes.

    Example: If you use 3.010 MB, usage is rounded to 3.025 MB, except in Canada where the rounding factor is 2 KB.

     

    Billing is based on all data transmitted (sent and received). "Data" includes the following:

    • Logging in and out of websites
    • Display of website pages while "surfing"
    • Files
    • Applications (we cannot determine which third party applications may transmit data)
    • MP3 downloads
    • Data synchronization for functions such as calendars, contacts, email and MobileLife Contacts
    • Chat information while using Java™ chat sites
    • Device, such as laptop, while using data internationally
    • Attachments transmitted to a handset or laptop whether read or unread
    • BlackBerry Messenger
    • PIN-to-PIN Messaging on BlackBerry devices (Instant Messaging)

     

    Notifications

    To ensure that you're aware of potential data roaming charges:

    • You'll receive free text messages (SMS) as you leave the United States notifying you of future courtesy messages and self-help options.
      Note: Laptop stick and netbook devices do receive these text messages via the Connection Manager user interface.
    • As data services are used, you'll receive additional free text messages notifying you of the monetary charges and self-help options.
    • International Roaming Data is received real-time. Therefore, you'll receive these notifications as they reach the limit.

     

    Free SMS Messages
    When will it be delivered?
    Free SMS Verbiage
    Welcome MessagesSent once you leave the U.S.
    1. Free T-Mobile Msg: Stick Together abroad! Dial + country code + the number to place calls. Check rates or talk to T-Mobile at +1-505-998-3793.
    2. Free T-Mobile Msg: CAUTION: Charges are higher for voice, web, email & applications while roaming. Data rate is up to $15/MB.
      Exception: Canada: Free T-Mobile Msg: CAUTION: Charges are higher for voice, web, email & applications while roaming. Rates are $0.49/min, $0.20/SMS sent and up to $10/MB.
    Roaming Data OnIf you dial #RON#.Your international roaming data usage has now been enabled. To disable, please dial #ROF#.
    Roaming Data OffIf you dial #ROF#.Your international roaming data usage has now been disabled. To enable, please dial #RON#.
    3MBWhen you reach 3MB of data usage.

    Free T-Mobile Msg: Your Intl Data Roaming charge in this bill cycle has reached $50. To turn Data off, Dial #ROF# (#763#) SEND.

    6MBWhen you reach 6MB of data usage.

    Free T-Mobile Msg: Your Intl Data Roaming charge in this bill cycle has reached $100. To turn Data off, Dial #ROF# (#763#) SEND.

    12MBWhen you reach 12MB of data usage.

    Free T-Mobile Msg: Your Intl Data Roaming charge in this bill cycle has reached $200. To turn Data off, Dial #ROF# (#763#) SEND.

    30MBWhen you reach 30MB of data usage.

    Free T-Mobile Msg: This is the final alert in the current bill cycle. Your Intl Data Roaming charges have reached $500. To turn Data off, Dial #ROF# (#763#) SEND.

     

     

    Tips and basic troubleshooting

    Use the following short codes to toggle your roaming options:

     

    #ROF##763# Roaming - Disables international data roaming.
    #RON##766# Roaming - Enables international data roaming.

     

    If you'r unable to connect to data while roaming internationally:

    1. Ensure that data is enabled on your device, see Phones and Devices.
    2. Dial #RON#.
    3. Power your device off and back on.
    4. Verify you have completed all steps in the Travel checklist for international roaming.

     

     

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