Use Safe mode to stop a force close loop: Android

Understanding the Issue

Related errors

  • 'Safe mode' displays on bottom of the Home screen
  • Cannot make calls or receive calls or access the internet
  • Some third-party apps do not start

 

Safe mode only allows access to the device menus, without any connection to wireless networks and without starting some third-party apps. You need to exit Safe mode to make calls, send and receive messages, or connect to the internet.

 

Safe mode can be used to stop a force close loop. A force close loop is when an app automatically force closes, then opens and closes continuously. Since you cannot access any of Android menus while in a force close loop, there is no way to close it. Placing a phone into Safe mode stops the loop and allows you to remove the app without a master reset.

 

 

Resolution Steps

Turn on Safe mode

To turn on Safe mode for all Android devices except the myTouch by LG and myTouch Q by LG, follow these steps:

 

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
    'Safe mode' displays in the lower-left corner.

    30911-safe22.png
  6. Uninstall any third-party apps that gave you problems.

 

To turn on Safe mode for the myTouch by LG and myTouch Q by LG, follow these steps:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Once the phone is off, press and hold the Power button until the LG logo appears on the screen.
  4. Release the Power key.
  5. Once the flying Android appears on the screen, press and hold the Menu key (on the myTouch Q, press and hold the Menu key on the keyboard) until the home screen loads.
  6. Release the Menu key.
  7. Safe Mode will display in the bottom left corner.

 

Turn off Safe mode

To turn off the device in Safe mode, follow these steps:

 

  1. Press and hold the Power key.
  2. Touch Power off.
  3. Remove the battery.
  4. Re-insert the battery.
  5. Press the Power key to turn on the device, but do not touch any keys during the restart.
    Note: If this does not work, see: Cannot turn off Safe mode: Android