Software update: Samsung Galaxy Tab 10.1

Beginning December 27, an Over-the-Air (OTA) update will be available for the Samsung Galaxy Tab 10.1. This update resolves a problem where purchased media from Google Videos could not be played.

 

To recieve this update, you must register a Samsung account on the Samsung Galaxy Tab 10.1. Once you register the Samsung account, you will receive a notification when the update is available to download. Alternately, you can check for updates.

 

Important: If your tablet displayed an, "Unsupported video fomat", error when attempting to play purchased content, please see the Google Videos refund steps below.

 

Sign up for a Samsung account

 

  1. Sign in to your Google account.
  2. From the Home screen, touch Apps.
  3. Touch Settings.
  4. Touch Accounts and sync > Add Account.
  5. Touch Samsung account.
  6. Select the country and touch OK.
  7. Accept the Terms and Conditions and touch Sign up.

 

Check for new software

 

  1. From the Home screen, touch Apps.
  2. Touch Settings, About Tablet, and Software update.
  3. Touch Check for updates.

 

Google Videos refund

 

  1. From the Home screen, touch Apps.
  2. Touch Videos.
  3. Touch Menu and then Help.
  4. Touch Contact Us.
  5. Under Movies, touch Problems watching movies on your Android Device.
  6. Enter the appropriate information. Refer to the screenshot below:
  7. For Device Manufacturer, select Samsung.
  8. For Device Model, type SGH T859.
  9. Fill in the rest of the information listed.
  10. Touch Submit.

 

DOC-31815