Format the storage / SD card: Android

Resolution Steps

To format the SD card while inserted into an Android handset, follow these steps:

 

From a computer

 

  1. Back up data on the storage or SD card, if desired.
  2. Plug the device into a computer with a USB cable.
  3. From the Notification bar, verify that Disk Drive or Mass Storage mode are selected.

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  4. On the computer Start menu, navigate to Computer or My Computer.
  5. Find the Removable disk located under devices with removable storage.

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  6. Right-click the removable disk.
  7. Click Format.

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  8. Verify the file system is set at FAT32 and Quick Format is selected.

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  9. Click Start.
  10. Wait a few minutes for the computer to format the SD card.
    Note: If errors appear during this process, the SD card is likely defective.

 

From device settings

 

  1. From the home screen, press Menu.
  2. Tap Settings.
  3. Tap SD Card and Phone Storage
  4. If Format SD card is grayed out, tap Unmount SD card.

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  5. Tap Format SD Card.
  6. Accept any warning messages.
  7. Tap Format SD card again.
    Note: If you use a pattern lock or password, you may need to enter it.
  8. Tap Erase everything.

     

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  9. Press the Home key to return to the main screen.

  10. If necessary, take a picture in order to test the device. Many devices only take photos if a properly formatted SD card is inserted.

 

DOC-20738