System Manager app

The System Manager Application provides diagnostic data for troubleshooting device and network performance so our customers get the high quality wireless experience they have come to expect from T-Mobile. Customers who take advantage of the System Manager Application have the opportunity to receive improved technical care from T-Mobile Customer Care Representatives based on the diagnostic data gathered from their device and individualized guidance about how to improve their device’s performance. In addition, customers who take advantage of this application may receive recommendations for products and services to enrich their overall experience on the T-Mobile network.

 

Our customers’ privacy is important to T-Mobile, so  we do not allow the System Manager Application to collect information such as  the content of text, email or voice messages, or the content of customers’  Internet activity or on-line searches. Information collected through the System Manager Application will not be used for the marketing of third-party products  or services. For more information please review your carrier's Privacy Policy.

 

The FAQs below provide more information about the System Manager Application, including how you can discover the application on your device and how to turn it on or off.

 

 


 

 

 

 


 

 

System Manager Application FAQs

 

 

 

How does the System Manager Application Work?

The System Manager Application uses software created by Carrier IQ that collects and reports diagnostic data from your device. Diagnostic data such as battery life, dropped calls and signal strength, help T-Mobile troubleshoot technical issues that you may experience with your device. T-Mobile also uses this diagnostic data to identify and recommend products and services that will help to enhance your device’s performance, such as Wi-Fi Calling.

 

 

 

 

 

How do you use the System Manager Application?

T-Mobile uses this application to troubleshoot device and network performance. For example:

 

The System Manager Application can help identify third party applications that might be using excessive memory or processing power, which could contribute to your device having a shortened battery life or sluggish performance. Accordingly, a T-Mobile Customer Care Representative could use this information to help you quickly restore your device to optimum performance.

 

The System Manager Application could also recognize when your device has prolonged periods of exposure to a weak network signal. T-Mobile may use this type of information to tell you about the T-Mobile Cel-Fi Signal Booster that could increase the signal strength in that location, providing a better network experience.

 

Also, the System Manager on some devices may be enabled by you to permit T-Mobile to use System Manager data to offer you new or different products and services to make your device and network experience even better. This feature is not available on all devices, and can be enabled by following the instructions for turning the service on or off (see below).

 

 

 

 

 

What information do you collect with the System Manager Application?

The data the System Manager Application collects is limited to that information T-Mobile can use to help us better understand, analyze and troubleshoot problems you may encounter with your device and the performance of the T-Mobile network. Some examples are: your device’s signal strength, system crashes, a record of dropped calls, battery performance, and application usage. Our customers’ privacy is important to T-Mobile, so we do not allow the System Manager Application to obtain information such as the content of text, email or voice messages, or the content of customers’ Internet activity or on-line searches.

 

 

 

 

 

How do I know if the System Manager Application is on my device?



T-Mobile Devices

The System Manager Application is present on the following devices:

  • Samsung Galaxy S II
  • Samsung Galaxy S Blaze 4G
  • Samsung Exhibit 4G II
  • HTC One S
  • HTC Amaze 4G
  • MyTouch by LG
  • MyTouch Q by LG
  • LG DoublePlay
  • Huawei Prism
  • T-Mobile MyTouch Q
  • T-Mobile MyTouch
  • Huawei Summit
  • LG Optimus L9
  • Samsung Galaxy Relay 4G
  • Samsung Galaxy Note
  • Samsung Galaxy Note II
  • Samsung Galaxy S 3
  • Samsung Galaxy S 4
  • Samsung Galaxy Tab 2 10.1
  • ZTE Concord
  • In addition, it is a component of the MyAccount application, available for installation on the following RIM devices:
    • BlackBerry Bold 9900
    • BlackBerry Torch 9810
    • BlackBerry Curve 9360


MetroPCS Devices

The System Manager Application is coming soon to select devices.


For Android devices, you can check by using the following steps:

  1. Select Settings > Applications.
  2. Select the All tab.
  3. Scroll until you are able to find the System Manager application.
    Note: If the System Manager application is not listed, your device does not have the application installed.

 

For BlackBerry devices, the System Manager application is downloaded as a component of the My Account application. You can use the following steps to check if My Account is installed:

  1. Select Options > Device > Application.
  2. Scroll and select My Account.
  3. System Manager will be listed in the My Account application.

 

 

 

 

 

How do I turn the System Manager Application on or off?

 

For Android devices, the Settings menu contains a link to enable or disable data collection by the System Manager application.

 

Most devices have this under the Back up and reset menu item; some newer models, however, have this under Privacy or Security.

 

  1. Select Settings.
  2. Select Back up and reset, Privacy, or Security.
  3. Check or (un-check) the Collect diagnostics checkbox.

 

For RIM/BlackBerry devices follow these steps to disable the System Manager Application:

  1. Select Options > Device > Application Management.
  2. Scroll through the list until you find the MyAccount application.
  3. Select System Manager component.
  4. Select Delete.

 

For RIM/BlackBerry devices, follow these steps to re-enable the System Manager Application:

  1. Select Options > Device > Application Management.
  2. Scroll through the list until you find the MyAccount application.
  3. Select Delete.
  4. The device will ask you to reboot. After the reboot is completed, select the MyAccount icon again from the Applications menu to re-install.

 

If you need assistance regarding the System Manager Application on your device, please contact Customer Care by dialing 611 from your device.

 

 

 

Will I learn about the System Manager Application the first time I activate my device?

On some new devices information about the System Manager Application is provided to you during the device activation and set-up process, including how to turn it off or on.