Text Message (SMS) Spam Reporting

    Overview

     

    T-Mobile is committed to fighting mobile spam and encourages our customers to report unsolicited messages to us for investigation.

    • If you receive text spam, forward the whole message to short code "SPAM" (7726) from your wireless device.
    • By reporting SMS spam, you are helping identify and block spammers and the messages they send.
    • There is no charge to report mobile spam. Messages forwarded to 7726 do not count toward your plan.

     

     

     

    Q&A

     


     

     

    What is SMS spam?

    SMS spam is any unwanted or unsolicited text message sent indiscriminately to your mobile phone, often for commercial purposes. It can take the form of a simple message, a link to a number to call or text, a link to a website for more information or a link to a website to download an application.

     

     

     

    What should I do if I receive spam text messages on my wireless phone?

    T-Mobile is committed to fighting mobile spam and encourages our customers to report unsolicited messages to us for investigation.

    If you receive an unsolicited message please forward it to the Spam Reporting Service following the three simple steps below:

     

    1. Forward the message to 7726 (which spells “SPAM” on most phone keypads). Please don’t edit the message or add any comments.
    2. We will reply to your message with an SMS confirming we have received it and asking you to send us the number of the original sender.
    3. Please send us the telephone number of the person who sent the spam.  We will use this information to help identify who is sending spam and take appropriate action.

     

    By reporting SMS spam, you are helping us identify spammers and the messages they send. There is no charge to report mobile spam. Messages forwarded to 7726 do not count toward your plan.

     

     

     

    What happens to the spam reports?

    We automatically forward the message and details of the attacker to the Spam Reporting Service (SRS) system for analysis.  The Spam Reporting Service (SRS) is a global system to help protect mobile phone subscribers from spam, fraud and malware. 

     

    Each message is processed using a range of security algorithms and given a “fingerprint”. These fingerprints are used by SRS to analyze the many messages received and draw correlations to help identify the spam attacks source.  The SRS system is linked to a global database that tracks potential spam messages and helps identify bad senders. We receive an automatic feed of this data and our security team uses this to update our network systems to block further attacks.

     

    When the attack is an act of attempted fraud, our anti-fraud team will use data from SRS to help identify, track down and report the fraudster to appropriate authorities. We take this very seriously and will continue to find ways to fight fraudulent activity on our system.

     

    By reporting SMS spam to us you are helping identify and block spammers and the messages they send, keeping SMS messaging the safe and trusted channel we all enjoy.

     

     

     

    Am I at risk of sharing my personal data if I report spam?

    No. The message and the reporter’s details are encrypted by the system and never exposed to the analysts working on the service. Your identity will not be shown or shared.

     

     

     

    What can I do to avoid becoming a victim of SMS spam?

    Here are tips to protect yourself:

     

    1. Please note that T-Mobile will never ask you to “confirm” or “verify” your sensitive personal information in an unsolicited SMS text message.
    2. Never click on a link in an SMS message to a premium rate number or website unless you are certain that the message is from a trusted source that you initiated.
    3. Don’t act on any message if you are suspicious of the content – even if it looks like it is from someone you know.
    4. Never download applications from unauthorized App Stores and do not swap applications with friends using SD cards
    5. Reply to unwanted messages originating from short campaigns with BLOCK or STOP to prevent further messages being received on your phone from an unknown or unwanted source.

     

     

     

    What can I do to prevent unwanted text messages?

    Most SMiShing and SPAM originate from outside our network. Even if the number appears to be a T-Mobile customer's number, it is possible the number has been spoofed. You may attempt to reduce SMiShing and SPAM text messages by:

     

    • Placing your number on the Federal Trade Commission's (FTC) Do Not Call list at www.donotcall.gov.
      • If you continue to receive SPAM messages or calls, you may file a complaint with the FTC at the same website listed above.
    • Calling the National Do Not Call Registry at 1-888-382-1222 from the number you wish to register.