Learn how to troubleshoot problems with slow internet on a Android.
- Web pages will not load
- Web pages take a long time to display
- Downloads taking a long time to complete
What happens and why
Possible causes can include the following:
- Data speed reduction reached
Note: If you’ve received a text message that you’ve exceeded your data speed threshold, you will experience slow speeds. You can upgrade your data plan or experience reduced speeds until your billing cycle starts over.
- Location is G (GPRS), 2G (EDGE), or roaming coverage
- Low signal
- Network congestion
- Browser problem
- Device capabilities or setup
- Apps running in the background causing slowness or using data
Data speeds on a wireless network constantly fluctuate so it is common to have momentary lags in speed. If you have sustained slow speeds, the issue could be related to any of the possible causes above.
To troubleshoot problems with slow internet on a basic phone, follow these steps:
- Make sure your device has at least 2 bars of signal. If not, refer to Signal issue troubleshooting.
- What type of device are you using? Check the Tech specs for the device to determine if it is 2G, 3G, 4G or LTE capable.
- If you’ve received a text message that you’ve exceeded your data speed threshold, you must upgrade your data plan to regain normal data speeds before your next bill cycle.
- Turn off Wi-Fi.
- Turn on 3G/4G/LTE.
Note: For your device, see How to's > your device > Settings & operating system > Change band.
- Clear browser history, cookies, and cache.
Note: For your device, see How to's > your device > Connectivity & data > Internet and browser.
- Turn off third-party applications running in the background that may be using the data connection.
Note: If the browsing speed improves when programs are closed, uninstall the apps causing the slowness.
- Turn off the device.
- Wait a minute.
- Turn on the device.
- Check troubleshooting documents for your device.
- Make sure that 3G/4G/LTE is enabled on your device. Refer to the device's user manual for instructions.
- Check for applications running in the background that could be using up your device’s available bandwidth. If you have third party applications installed, uninstall them and see if the slow data speed continues.
Note: Also check to see if your device is currently downloading any applications as this can also slow data speeds.
- Turn your device off and on again, then test the data speed.
- Check your location in the Personal Coverage Check. Use the 3G/4G tab and 2G/voice tab to see which coverage types you can expect.
- Check if your location is a part of the 4G LTE Coverage market.
- Open the phone web browser, and go to: http://i.dslr.net/iphone_speedtest.html.
Note: Alternately, you can open the Play Store and download the Speedtest.net app. It works best to download over Wi-Fi.
- Run the speed test.
- Use the following table for next steps:
Download speed Next Steps Test showed 2000 kbps or faster This speed is normal for a 4G/LTE device. Test showed between 1000 and 2000 kbps In the Personal Coverage Check, if it shows you have:
- 2G or 3G: Speed is normal for the location.
- 4G or LTE: Contact us if you have a 4G or LTE device.
Test showed slower than 1000 kbps or cannot perform speed test In the Personal Coverage Check, if it shows you have:
- 2G: Speed is normal for the location.
- 3G or 4G or LTE: Contact us if you have a 3G, 4G, or LTE device.