Change of Responsibility details
A Change of Responsibility (COR) request moves the billing responsibility from one person to another (or from one business to another).
- Only the current owner of an individual account or an authorized user from a business/government account can authorize a COR.
- If you have an active Equipment Installment Plan, the EIP does not transfer over to the new person who is now responsible for the billing. If your account is canceled as a result of the COR, the remaining EIP balance will be due on your final bill.
- If you have an Extended Payment Schedule on your account, you'll need to pay the remaining balance in order to complete a COR.
Making the change
If you need to complete a Change of Responsibility, contact T-Mobile customer service. The person taking over the account should read the Terms and Conditions prior to assuming responsibility. To expedite the handling of the COR request, please make sure the person taking over the account is available. They'll need to:
- undergo a credit check
- agree to a service agreement
- qualify for service
If you need to change responsibility from an individual account to a business/government account (or from a business/government account to an individual account), email the signed COR form to BusinessCare@T-Mobilesupport.com or fax it to 1-877-214-5937.
When taking over billing responsibility, your billing method is assigned based on your account. If you don't already have a T-Mobile account, you're assigned Bill Current billing when your account is activated. If you're adding the line onto an existing T-Mobile account, the billing method is determined by the billing method already assigned to that account. For more information, read about Bill Current & Bill Arrears.
Early Termination Fee (ETF) and Final Charges
You're not charged an ETF when completing a change of billing responsibility from yourself to another person or business. However, you're responsible for all current and past due charges on your account. This includes any billed or unbilled charges up to the date the COR is completed. You may not transfer the balance to the person or business taking over responsibility.