Obtain a copy of a previous bill

For your convenience, there are a few ways for you to access copies of previous bills:

  • Your last 12 statements are available for printing on My T-Mobile.
  • Your most recent bill may be requested through the automated system by dialing 611.
  • Copies of your last three statements are free and available at any T-Mobile-owned retail store with a government-issued photo ID.
  • Based on your account type, Customer Care will provide one free reprint per calendar year. Each additional copy will be assessed a $5 fee.

 

Important:

  • Paperless Billing customers are ONLY eligible for bill reprints if the statement is no longer available on My T-Mobile.
  • Bill reprints are not permitted through Customer Care if you've changed your address in the last 30 days.
  • For your confidentiality, reprints cannot be faxed or emailed.

 

For reprints older than 12 months:

  • You must contact Customer Care.
  • Billing statements are only available for up to seven years.

 

To get a previous bill from the last 12 months, perform the following steps:

 

  1. Log in to My T-Mobile.
  2. Under Manage, select Billing & Payments.

   3. Navigate to the bill you would like to view using the right arrow, then select View bills.

 

 

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     4. Select Print format to open your bill in a printer friendly version.

 

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      5. Click Print.