Learn how to change your bill date on this page. New accounts are automatically assigned a bill cycle at the time of activation. Your first bill cycle will close on the first allowable bill cycle close date, approximately 1-4 days after activation.
- The close date is the last day of your bill cycle.
- The close date determines when your statement is mailed and your due date.
- Your cycle close date is different than your due date.
- The close date is assigned to your account. Individual lines cannot have different close dates.
- To make a change to your bill date, please contact Customer Service.
- To make the change, you'll need to meet the following qualifications:
- You haven't made a previous change to your bill cycle.
- The proposed close date of the new cycle is more than 10 days from the current close date.
- Your account is not associated with a larger corporate account, such as:
- Accounts set up in the business name for which the business is responsible for payment.
- Accounts set up by an individual who works for a company with a corporate agreement for T-Mobile wireless services. The accounts are set up in the individual’s name and that person is responsible for payment.
If you don't meet these qualifications, your due date may have to remain the same. Please contact Customer Service to find out for sure.
How your bill's affected
- Your next statement includes the full monthly recurring charges based on the old cycle. The following statement will then cover a shorter period of time, so the monthly charges will be prorated as a result of the changed close date.
- Discounts are not prorated so they'll appear on the bill for your first full bill cycle after the change.
- Your next statement includes the prorated monthly charges for the month that the bill cycle change goes into effect. After that, the full monthly charges are included on all future bills.
- Discounts are not prorated so they will appear on the bill for your first full bill cycle after the change.
Note: If you currently have an open Equipment Installment Plan (EIP), the installments are not prorated. The payment will be for the “regular amount” on your next bill as our billing system sends any EIP charges to the bill approximately two days before the cycle close date, regardless of what changes occur to the bill cycle.