There are so many people here! And, so many of them have different icons above their names! That may seem confusing, but we're here to clear any questions up. Those little icons are called ranks, also known as status ranks or user ranks. Let's get to know them a bit better, shall we?
What's a rank?
A rank is an icon above someone's username. This icon will let you know if a user has a special skillset, expertise, job or other magical powers!
- This is a user rank icon. In this example, you're looking at an admin badge. Be patient and you can enjoy some really fancy transition graphics on many of the special ranks!
What are ranks for?
Ranks are there simply to make it easier to identify a special member of the Support Community. For example, if you need to find a moderator you can use the rank icon to see who is (or isn't!) a moderator.
How do I get a fancy rank?
Most of the ranks are for some fashion of T-Mobile employee. However, some of the ranks are for members of the Support Community like yourselves! Some good. Some not so good.
- Here we see a Pillar of the Community icon. These badges are offered to select powerhouse, superstar, epic-tier contributors. If you see a Pillar hopping around the Support Community, you've found a strong member of our Community. These users are usually not T-Mobile employees, so if you work really, really hard you can grow up to be just like them one day!
What do they all mean?
Great question! Let's take a quick peak at our unique user rank icons.
|Got Root?|| ||Given to our techiest of techy Android users, this signifies a user that loves to crack a device open and start playing with the insides.|
|T-Mobile Official|| ||Offical statements and press releases from T-Mobile will have this badge attached to them.|
|T-Mobile Moderator||Moderators are those helpful folks that read through all of the threads and make sure things stay in order. They're part of our lovely Support Community staff.|
|T-Mobile Administrator|| ||Very much like a moderator, adminstrators oversee the Support Community. Admins watch the entire Community, manage all users, edit layouts and make changes to content.|
|T-Force|| ||T-Force members are frontline employees and subject matter experts on staff that focus on providing a helpful, consistent presence in user-created discussions and questions. You will see them reaching out to try to help where they can.|
|Content Editor||The wonderful scribes of our Support Community staff. Content Editors create and maintain the formal Support documentation found in the Community.|
|Subject Matter Expert||You know how we get by with a little help from our friends? Subject Matter Experts are our great friends on staff that cross our t's and dot our i's. They know a LOT, about a LOT.|
|Is in Timeout|| ||Uh-oh! You don't want to become too familiar with this one. Timeout is given to a member of the Support Community when they're currently in violation of our Usage Guidelines.|
|T-Mobile Employees|| ||These are members that are not staff but are employed by T-Mobile. They do not represent T-Mobile in any way within the Community. Though they are T-Mobile employees, their views here are their own and do not represent the views of T-Mobile.|
|Asurion Employees|| ||These are members that are not T-Mobile staff, but they are Asurion employees. Asurion is our Premium Handset Protection provider. They do not represent T-Mobile in any way within the Community. Though they are T-Mobile partners, their views here are their own and do not represent the view of T-Mobile.|
|Pillar of the Community|| ||The select few. The elites of our Support Community! Pillars are chosen users that show great knowledge, strong ethics and an eager willingness to help and contribute. These rock stars are your "go to" guys and gals!|
If you need a quick reference to all of the user ranks in the Support Community, you should also check out Points & Icons!