Find answers to commonly asked questions about Pay in Advance (Prepaid) plans.
Do I have to pay a deposit or run a credit check to activate my service?
No. A credit check is not required, and no deposit is needed. It's that easy.
How long does it take for a plan change to take affect?
If you're on a monthly plan, you can either future-date it so that it starts at the end of your current plan period. Or you can choose to change it immediately. If you change your plan immediately, you'll lose any remaining time you have already paid for.
What happens when I run out of talk time?
Once your account reaches $10 or less, you will hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you will hear warning tones on your phone. To add more airtime, see Refill your Pay in Advance account.
What happens if I don't use all of my minutes by the expiration date?
If your minutes are not used by the expiration date, they expire and are removed from your account. Remaining talk time is non-refundable.
How do I purchase apps to download on my Pay in Advance (Prepaid) device? Where can I get help related to these downloaded apps?
When purchasing downloadable content for your Pay in Advance (Prepaid) device, you'll need to use your personal credit card or debit card. Please contact your financial institution about any billing concerns related to the specific download.
If you have concerns or need help troubleshooting an app that you downloaded on your prepaid device, you'll need to contact the third-party content provider.
How are long distance calls charged?