Not powering on - T-Mobile 4G Mobile HotSpot

    Possible causes:

     

    • Mobile HotSpot not charged
    • Defective battery
    • Defective router

     

    To troubleshoot the issue, follow these steps:

     

    1. Powercycling the Mobile HotSpot is a way customers can some times resolve this issue.
    2. Take the battery out of the device and inspect it for  damage: missing contacts, swelling, or other physical problems that  would prevent it from sitting properly in the battery well. If the  battery shows damage, then it will need to be replaced.
    3. Inspect the phone for signs of physical damage.
    4. Plug in the USB cable to the router and the other end in to the computer. 
      • It can take up to 20  minutes for a charging indication if the battery is completely depleted.
    5. If you are able to get online you may want to check out support documentation or post any issues encountered on T-Mobile Support prior to calling in.
    6. If the device does not begin charging and then power on, contact Technical Care for further assistance.

     

    DOC-15142