Power troubleshooting: Mobile HotSpots

    Possible causes:

     

    • Mobile HotSpot not charged
    • Defective battery
    • Defective router

     

    To troubleshoot the issue, follow these steps:

     

    1. Take the battery out of the device and inspect it for damage: missing contacts, swelling, or other physical problems that would prevent it from sitting properly in the battery well. If the battery shows damage, then it will need to be replaced.
    2. While the battery is still removed, attempt the following:
      1. Be sure the USB cable is not connected..
      2. Press and hold the Power button for 5 seconds, then release.
      3. Replace the battery and test if the device will turn on properly.
    3. Inspect the deice and battery contacts for signs of physical damage.
    4. Plug in the USB cable to the router and the other end in to the computer.
    5. Look for a charging indicator. Note: It can take up to 20 minutes for a charging indication if the battery is completely depleted.
      • If the charging indicator shows, allow the device to charge at least 5 minutes before attempting to power on.
    6. If you are not able to get the device to turn on, you may want to check out support documentation or post any issues encountered on T-Mobile Support prior to calling in.
    7. If the device still does not begin charging or turn on, contact Technical Care for further assistance.

     

    DOC-15142