Cannot send / receive MMS messages when using Wi-Fi Calling: T-Mobile myTouch Slide

The phone cannot send or receive MMS messages over a Wi-Fi connection. It displays the following errors:

 

  • Error: ‘Failed to download’ when trying to receive messages
  • Error: ‘Unable to send message’ when trying to send a message

space.pngTo resolve the issue, follow these steps: space.png

  1. Check software version, see Check software version - T-Mobile myTouch 3G Slide.
    Important: If the phone has not been upgraded to Android 2.2 (Froyo), then see: Software upgrade to Android 2.2 (Froyo) information - myTouch 3G Slide.
  2. If you have not downloaded the update or continue to see the issue, temporarily turn off Wi-Fi to send and receive MMS messages.

 

 

DOC-5479