Cannot send / receive MMS messages when using Wi-Fi Calling: T-Mobile myTouch Slide

    The phone cannot send or receive MMS messages over a Wi-Fi connection. It displays the following errors:

     

    • Error: ‘Failed to download’ when trying to receive messages
    • Error: ‘Unable to send message’ when trying to send a message

    space.pngTo resolve the issue, follow these steps: space.png

    1. Check software version, see Check software version - T-Mobile myTouch 3G Slide.
      Important: If the phone has not been upgraded to Android 2.2 (Froyo), then see: Software upgrade to Android 2.2 (Froyo) information - myTouch 3G Slide.
    2. If you have not downloaded the update or continue to see the issue, temporarily turn off Wi-Fi to send and receive MMS messages.

     

     

    DOC-5479