Nothing's worse than traveling to another country, only to find your phone doesn't work. We want to help you prepare before you take your next international trip. Our international roaming checklist makes sure you have everything you need when traveling abroad. For more information about international roaming, check out our FAQs.
For a smooth trip, here are the things you'll need to check:
- Your phone
You'll want to verify the frequencies that your phone supports, as well as the frequencies in the country you're traveling to. You can do this by looking at the Tech Specs for your phone. Under Network, you can see your device's frequency bands. Look up the country you're traveling to, and if the country's frequencies match your phone's frequencies, you're good to go.
Don't forget to pack your power cord/charger! You'll also want to invest in a travel adapter and electrical converter. Most countries outside the U.S. and Canada have different types of outlet plug designs.
- The Simple Choice™ Plan
Our Simple Choice Plan gives you unlimited data and texting in more than 120 countries at no extra charge. If you want to check what plan you're on, or want to switch to the Simple Choice Plan, check out Change your plan.
- International coverage
Just step off the plane and start using your phone without costly roaming fees. Check coverage, rates, and frequencies by visiting the International Plans page.
- Our Customer Service number
You can always contact T-Mobile Customer Service by dialing the plus sign + followed by 1-505-998-3793 from your mobile phone (it’s a free call). We recommend that you store the number in your phone's contacts, as well as write it down somewhere in case you lose your phone.