International roaming FAQs

Find answers to commonly asked questions about international roaming.

 

Check out our plans that include unlimited international data and text in more than 120 countries and destinations, as well as unlimited international texting from the U.S. to virtually anywhere.

 

 

FAQs

Will my phone work when traveling abroad?

You can check to see if your phone will work internationally by looking at the Tech Specs for your phone. Under Network, you can see your device's frequency bands. Look up the country you're traveling to, and if the country's frequencies match your phone's frequencies, your phone will work in that country.

 

 

 

How do I prevent unexpected international roaming charges?

International roaming with unlimited data and text is now included in qualifying Simple Choice Plans at no extra charge. If you want to check what plan you're on, or want to switch to a Simple Choice Plan, check out Change your plan.

 

 

 

How do I contact Customer Service when roaming internationally?

Contact T-Mobile Customer Service by dialing the plus sign + followed by 1-505-998-3793 from your mobile phone (it’s a free call). From a landline phone, dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793. T-Mobile will not charge you for this call, but long distance fees may apply if you call from a landline phone.

 

 

 

 

How do I access the Internet? Can I use Wi-Fi?

You can find steps to access the Internet by visiting the Phones page. If you prefer, you can also use Wi-Fi if it's available. Many cafés, restaurants, and businesses have Wi-Fi hotspots you can access while travelling abroad.

 

 

 

My data is slow. How can I add higher-speed data to my plan?

High-speed data passes are available for purchase when you travel internationally. You can purchase a 1-, 7-, or 14-day pass. All of these passes include tethering.

 

If you're a business customer looking to add higher-speed data, T-Mobile has what you need. You can add data to your plan, anywhere from 150 MB to 2 GB.

 

Read how you can Add an On Demand data pass.

 

 

 

How much are rates on cruises or when I'm travelling by ferry?

T-Mobile is doing our best to go where you go, wherever your travels take you. If you visit our International page, scroll about half way down and click on Going on a cruise?, where you can check rates on cruises and ferries.

 

 

 

How do I access voicemail while roaming?

To check your voicemail while traveling abroad:

 

  1. Press and hold the 1 key on your phone.
  2. Then, interrupt your greeting by pressing the star key *.
  3. Enter your password.

 

 

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